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Role Overview:
- The Services Operations Manager will manage the efficiency and effectiveness of Professional Services and Partner operations.
- This role handles the end-to-end lifecycle of projects, from setup to closure, ensuring data integrity.
- Supports global projects across AMER, EMEA, and APAC, operating remotely from Manila.
Responsibilities:
- Set up and modify active projects in Workday and Anaplan, monitor the Professional Services Operations email inbox.
- Facilitate project close process, including tracking Go-Lives and updating skills matrix.
- Run weekly flash reports and month-end close for Workday, ensuring all hours are submitted.
Qualifications:
- Exceptional attention to detail and system experience in SFDC and Workday.
- Proactive problem-solving and process-oriented thinking with AI tools.
- Strong organizational skills, clear communication, and ability to work independently across time zones.
Anaplan
Anaplan is a team of innovators focused on optimizing business decision-making through their AI-infused scenario planning and analysis platform. With over 2,400 global companies as customers, including Coca-Cola and LinkedIn, they foster a Winning Culture that values diversity, inclusion, and ambitious goals.