Provide support to internal and external customers through phone, support center, and meetings.
Triage and prioritize customer tickets, ensuring correct categorization and routing.
Analyze and reproduce reported cases to understand underlying causes.
The partner company develops technology to improve public services for Brazilian municipalities. It offers a remote work environment with a focus on inclusion, collaboration, and professional growth.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Monitor and control operational requests and tickets, ensuring accurate tracking throughout their lifecycle.
Follow up with responsible teams to obtain updates and resolve pending items against deadlines.
Communicate and collaborate across teams to facilitate resolution of requests and maintain organized records.
The company provides IT and security services, operating a Network Operations Center (NOC) to monitor and manage operational requests. They are hiring for a fully remote role and offer a supportive, inclusive culture with benefits for employees.
Provide responsive, practical customer support across multiple digital and remote communication channels.
Investigate customer needs, monitor requests, and ensure efficient resolution of issues.
Stay current with legislation and industry developments to offer accurate guidance on procurement processes.
The company provides a technology platform to help customers navigate government procurement processes. It fosters a collaborative and customer-focused culture with a remote-first approach.
Manage corporate legalization processes from opening through completion.
Coordinate registrations and licensing with government bodies across Brazil.
Monitor deadlines, requirements, and process statuses to ensure compliance.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an automated review and shortlisting process. The platform supports remote hiring and aims to make applications faster, fairer, and more efficient.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Provide general accounting consulting to clients across different tax regimes.
Manage client relationships and communicate accounting matters clearly.
Perform and oversee accounting closing activities for Lucro Real and other regimes.
Brazil Accounting provides accounting consulting services to clients in Brazil, handling tax regimes such as Lucro Real, Lucro Presumido, and Simples Nacional. They maintain a fully remote work environment with a focus on client relationships and professional autonomy.
Engage with clients and callers professionally to deliver high-standard customer service across multiple channels.
Manage bookings, amendments, special requests, and cancellations while liaising with suppliers.
Meet defined SLAs and KPIs while adapting to changing call volumes and operational priorities.
The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.
Support end-to-end RFP and bid management for new and existing customers.
Track pricing initiatives, maintain documentation, and coordinate with sales and operations teams.
Assist with bulk spot-pricing, contract analyses, and process improvement initiatives.
They operate in logistics technology, handling pricing and RFP management for a fast-paced environment. The company is a growth-stage distributed team with a collaborative culture that values curiosity, clarity, results, commitment, and diverse perspectives.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Coordinate scheduling and delivery of virtual, public, and in-house training programs across Brazil and LATAM.
Manage training logistics, maintain LMS records, and collaborate with instructors, Sales, and clients.
Support learners and instructors with course access, technical issues, and enrollment tracking.
This company provides professional training programs across Brazil and Latin America. It offers a collaborative, international work environment with a focus on customer experience and continuous improvement.