Provide support to internal and external customers through phone, support center, and meetings.
Triage and prioritize customer tickets, ensuring correct categorization and routing.
Analyze and reproduce reported cases to understand underlying causes.
The partner company develops technology to improve public services for Brazilian municipalities. It offers a remote work environment with a focus on inclusion, collaboration, and professional growth.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Provide first-level customer support across phone, email, chat, and remote-access tools.
Troubleshoot basic technical issues and manage support requests via Zendesk.
Document issues, escalate complex problems, and contribute to product improvement.
They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.
Manage contracts, proposals, and payments for external partners and professors.
Collect, organize, and analyze operational data to support business decisions.
Identify opportunities to automate and streamline processes using AI tools.
The partner company operates in the education sector, focusing on dynamic learning environments. It fosters a collaborative culture that emphasizes operational efficiency and data-driven decision-making.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.