Manage a portfolio of customers during onboarding, monitoring progress, engagement, adoption, and potential risks.
Support customer retention by identifying churn risks, conducting negotiations, and developing action plans with stakeholders.
Use data, automation, and AI-enabled tools to prioritize interactions and operate the portfolio efficiently.

Requirements:

Previous experience in Customer Success, onboarding, or customer service, preferably in a SaaS environment.
Strong analytical and organizational skills, with the ability to work with CRM systems and performance indicators.
Excellent communication, negotiation, and relationship-building skills, plus curiosity about AI and emerging technologies.

Benefits:

100% remote work within Brazil, with home office allowance and setup voucher.
Health and dental insurance, life insurance, and meal allowance.
Profit sharing, birthday day off, and wellness support services.

Jobgether

This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.

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