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Role Overview:
- Manage a portfolio of US-based customers as a trusted advisor.
- Drive retention, expansion, product adoption, and satisfaction.
Requirements:
- 5+ years in customer-facing SaaS roles with strong communication skills.
- Experience with retention and expansion strategies.
Benefits:
- Remote position based in Brazil, working with US customers.
- Opportunities for growth, automation, and cross-functional collaboration.
Partner Company
The company is a SaaS platform serving e-commerce merchants, focused on customer retention and growth. It operates in a high-volume global environment with a collaborative, fast-paced culture that values ownership and customer impact.