Customer Growth Manager Brazil

Role Overview:

• Manage relationships from post-demo through activation, retention, expansion, and referrals.
• Drive sustainable customer growth by combining customer success, account management, and product expertise.
• Work directly with customers to solve creative and production challenges inside the platform.

Key Responsibilities:

• Own prospect and customer relationships, guiding them from trials to activation and ongoing value.
• Reengage dormant prospects and identify expansion, upsell, and cross-sell opportunities.
• Track KPIs including conversion, retention, net revenue retention, and referral-driven growth.

Requirements:

• Experience with creative tools like Adobe Creative Cloud, Figma, or Canva.
• Customer-facing B2B SaaS experience in Customer Success, Account Management, or Sales.
• Comfortable making outbound calls and using CRM platforms like HubSpot or Salesforce.

Benefits:

• 100% remote work environment.
• Opportunity to develop expertise across customer growth, SaaS, and creative technology.
• High degree of ownership and direct exposure to customers in creative and marketing environments.