Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Deliver exceptional customer service by managing inbound requests across real-time channels and owning resolution for technical issues.
Analyze semi-complex technical problems to identify root causes and solutions with limited oversight, while championing a knowledge-first culture.
Embrace modern AI tools and automation to streamline workflows, speed up resolution times, and focus on meaningful customer interactions.
Bazaarvoice creates smart shopping experiences, connecting brands and retailers with consumers through user-generated content. Founded in 2005, headquartered in Austin, Texas with offices globally, and certified as a Great Place to Work in multiple countries.
Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.
Own frontline customer support across chat, email, and video, resolving issues end-to-end.
Diagnose technical issues, escalating to Product Engineering only when needed, and identify patterns for process improvements.
Act as the connective tissue between Support, Sales, Product, and Customer Success, and help shape support scaling.
Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Manage customer interactions and assist clients with hotel reservation inquiries.
Ensure a seamless booking process while delivering exceptional customer support.
Maintain excellent client relationships and enhance the overall customer experience.
This company specializes in hotel reservation services and customer support for the travel industry. They foster a supportive, team-oriented culture with flexible remote work options and travel benefits.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.
Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
This role is with a partner company of Jobgether, a B2B SaaS platform serving businesses and professional teams worldwide. They are a growing company with a diverse, collaborative team and a culture of transparency and autonomy.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Handle inbound customer inquiries and provide timely responses across chat, case, and phone.
Troubleshoot technical issues like site navigation, logins, and functionality on multiple platforms.
Use CRM systems to track interactions and collaborate to ensure first-contact resolution.
OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.