Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Apply technical knowledge to triage, escalate, and resolve technical requests from clients and internal teammates.
Respond promptly, assessing root cause and potential workarounds, and foster collaboration across product, engineering, and support teams.
Develop workflows and tooling to improve support processes and contribute to team growth.
Axuall is a clinical workforce intelligence company that provides a national real-time practitioner data network to healthcare systems and staffing firms. It is backed by investors representing over two dozen leading healthcare organizations, emphasizing efficiency amid staffing challenges.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Design, build, and operate event-driven services for real-time pentest data processing.
Solve distributed systems challenges at scale, including data migration and batch-to-streaming conversion.
Set high standards for operational excellence with SLOs, instrumentation, and on-call.
Horizon3 is a remote cybersecurity company that enables organizations to find, fix, and verify exploitable attack vectors using its NodeZero autonomous pentesting platform. The company is a fusion of former US Special Operations cyber operators and engineers, fostering a culture of respect, collaboration, and ownership.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Support ClickHouse and Langfuse users via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within SLAs as part of a global on-call rotation.
Develop solutions based on ClickHouse Cloud and open-source, sharing them via documentation, knowledge base, blogs, meetups, webinars, and training.
Work closely with global Support Services, Engineering, Go-to-Market, and Product Management teams to define required functionality.
ClickHouse is a real-time analytics and data warehousing company recognized on the Forbes Cloud 100. With over 4,000 customers and strong growth, the company offers a remote-friendly culture and recently acquired Langfuse to strengthen AI observability.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Manage critical technical escalations for premium SaaS customers.
Ensure strict adherence to premium Service Level Agreements (SLAs).
Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.
Advise developers on effectively using the database platform and resolve technical challenges through multiple support channels.
Diagnose complex issues spanning applications, databases, infrastructure, and production workflows.
Create and improve documentation, troubleshooting guides, and support processes while collaborating with Engineering.
Our partner is a technology company that provides database and infrastructure solutions to businesses. It is a remote-first, fast-growing organization focused on developer experience and scalable support.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.
Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.