Serve as a Tier 2 support professional for technical requests escalated via the support system.
Work in a matrixed, collaborative environment to troubleshoot technical issues.

What You’ll Do:

Apply technical knowledge to triage and resolve client and internal requests.
Respond promptly, assess root cause, and coordinate with engineering and support teams.
Create and improve workflows for ticket triage and escalation.

What You’ll Bring:

Familiarity with Python, PostgreSQL, API tools like Insomnia and Postman.
Experience with alerting/monitoring tools like Sentry and Grafana.
3-5 years in troubleshooting tier 1/2 issues and partnering with engineering.

What You'll Get:

Comprehensive health insurance, 401(k) with match, and stipends.
Flexible PTO and paid parental leave.
Remote work flexibility with occasional travel to HQ.

Axuall

Axuall is a clinical workforce intelligence company that provides a national real-time practitioner data network to healthcare systems and staffing firms. It is backed by investors representing over two dozen leading healthcare organizations, emphasizing efficiency amid staffing challenges.

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