Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Act as the highest escalation point for complex technical issues from T1 and T2 support.
Investigate, reproduce, and debug customer-reported bugs and data inconsistencies across multiple platforms.
Work directly with Engineering to resolve issues and maintain internal knowledge bases.
Rewind provides data backup and protection for cloud-based apps like Jira, GitHub, and Shopify. The company is backed by major investors, recognized as one of Canada's fastest-growing tech firms, and fosters a team-first, performance-driven culture.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Advise developers on effectively using the database platform and resolve technical challenges through multiple support channels.
Diagnose complex issues spanning applications, databases, infrastructure, and production workflows.
Create and improve documentation, troubleshooting guides, and support processes while collaborating with Engineering.
Our partner is a technology company that provides database and infrastructure solutions to businesses. It is a remote-first, fast-growing organization focused on developer experience and scalable support.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.