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Responsibilities:
- Respond to product functionality and technical support requests for enterprise clients.
- Perform troubleshooting and collaborate with internal engineering teams.
- Help develop support processes and customer support metrics.
Qualifications:
- Bachelor's degree or equivalent practical experience.
- 1-3 years of experience in customer service for SaaS application support.
- Excellent technical aptitude and problem-solving skills.
About CENTRL:
- AI-powered risk and compliance platform for financial institutions worldwide.
- Collaborative, dynamic, fast-paced culture focused on innovation and client delight.
CENTRL
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.