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Role Overview:
- Provide first-level technical support for enterprise healthcare software.
- Troubleshoot issues via ServiceNow and follow SOPs.
- Document cases and meet SLA expectations.
Collaboration & Growth:
- Work with senior consultants and technical teams.
- Build expertise in healthcare IT and support processes.
- Contribute to knowledge articles and process improvements.
Requirements:
- Bachelor's degree in a technical discipline.
- Basic knowledge of OS, networking, databases, and troubleshooting.
- Flexible for rotational shifts and weekend on-call.
Harris
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.