Product Support Specialist
Benefits
4w PTO
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Role:
- Serve as primary contact for digital product users.
- Troubleshoot login, access, and functionality issues.
- Escalate technical defects to Product and Engineering.
Qualifications:
- 2+ years in customer or product support.
- Strong problem-solving and communication skills.
- Experience with CRM and CMS platforms.
Benefits:
- 18+ days PTO and 14 holidays.
- 401(k) matching, medical and dental.
- Wellness perks and community opportunities.
Hanover Research
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.