Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.
Go onsite to meet end users and understand their biggest pain points.
Identify relevant features through deep engagement with customer workflows and integrate them with Forward Deployed Engineers.
Embed with Engineering and Product teams to incorporate field insights into product offerings.
Code Metal is a leader in automated software engineering, producing provably correct code with auditable proof. Founded in 2023 with offices in Boston and San Francisco, we are funded by Accel, Salesforce Ventures, and others.
Maintain successful partnerships with customers to understand their business needs and deliver exceptional service.
Initiate cases on the Envoy Platform, coordinate with HR teams, employees, and signatories for case documentation.
Monitor case progress against start dates and timelines, and handle escalated issues proactively.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite immigration processes. They are a growing company with a proactive customer service culture.
Lead and scale Odyssey's Strategic Engagement function, building repeatable and data-informed relationship capabilities.
Define KPIs, empower Business Development teams, and drive teaming strategies aligned with growth plans.
Evaluate joint ventures, expand market presence, and synchronize external engagement with capture teams.
Odyssey is a government contractor delivering advanced technology, engineering, and mission solutions to the U.S. Department of War. As a rapidly evolving mid-market company transitioning to a Full & Open prime contractor, our culture is grounded in respect, ambition, and commitment.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Deliver post-sale consulting across full engagements, including client management, implementation, and knowledge transfer.
Lead customers through requirements gathering, business-value mapping, and workshops to drive adoption and early value.
Configure integrations and data synchronization between xMatters and third-party applications while managing scope and timelines.
xMatters provides a cloud-native Digital Operations platform that helps organizations automate responses to critical IT incidents, including on-call management and incident triage. As part of Everbridge, we serve over 1,000 global organizations and foster a collaborative, mission-driven culture.
Support day-to-day execution of IT risk, compliance, privacy, and governance programs.
Review client agreements and security questionnaires, coordinating redlines with legal.
Manage control evidence, vendor risk, data retention, and compliance policies.
Our partner provides IT risk, compliance, privacy, and governance services for clients. They have a small, collaborative team and value diverse perspectives and authentic contributions.
Monitor the software licensing mailbox and respond to all requests, processing service requests to performance standards.
Assist end users with software standards, route tickets to appropriate stakeholders, and coordinate with resellers and sites on complex software deliveries.
Maintain license keys and install packages, update internal tools for software contract management, and support resolution of IT service request issues.
Empower AI provides AI solutions for government federal agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Virginia, it is a 2024 Military Friendly Employer with a culture that supports active-duty and veteran employees.
Strategically assess, prioritize, and sell to state-level law enforcement customers in the Northeast, exceeding sales goals through prospecting and closing high-value opportunities.
Deliver senior-level presentations and demonstrations highlighting Peregrine's advantages, managing the entire sales cycle with cross-functional teams.
Act as a trusted advisor to customers, understanding their technology roadmap to drive Peregrine's solution and develop GTM best practices.
Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy using an AI-enabled platform that turns siloed data into operational intelligence. They support hundreds of customers across 30+ states and two countries, serving more than 125 million people, and are backed by leading Silicon Valley investors.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, it is the pioneer of digital workforce security.
Lead the analysis, implementation, and support of mission-critical enterprise applications.
Serve as senior technical advisor and mentor for junior analysts.
Provide strategic recommendations for application modernization and lifecycle management.
Evanhoe provides IT solutions and enterprise application support for federal government agencies. The company maintains a team of experienced professionals and emphasizes security compliance and technical excellence.
Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.
Own Cherry's internal IT stack end-to-end, including identity, SSO, device management, and SaaS tools.
Design and automate employee onboarding, offboarding, and access changes across all internal systems.
Be the first responder for IT issues and partner with Security on SOC 2 audits.
Cherry is a fast-growing FinTech offering a simple, fast, and inclusive buy-now-pay-later solution for medical practices. Founded in 2019, the startup is led by Stanford entrepreneurs with a prior successful exit and backed by top investors like Kleiner Perkins and DCM.
Manage a suite of 40 embedded security and intelligence professionals across multiple clients, overseeing hiring, performance, and client satisfaction.
Collaborate with recruitment and HR to screen candidates, conduct employee check-ins, and provide mentorship in security and intelligence fields.
Serve as primary relationship manager between Concentric and client managers, ensuring alignment on program goals and resolving concerns.
Concentric is a risk consultancy specializing in strategic security and intelligence services for private clients and corporations globally. The company values integrity, collaboration, and relationships, and is composed of elite professionals from military, government, and intelligence backgrounds.
Operate, maintain, and enhance enterprise business applications across Windows and RHEL environments, including virtualized and AWS-hosted systems.
Plan and execute system, database, and application upgrades while monitoring IT systems for availability and performance.
Troubleshoot complex application issues, perform root-cause analyses, and support compliance with security and operational standards.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI delivers secure, efficient, and cost-effective managed IT services to public sector and commercial clients worldwide.
Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Serve as primary liaison between DMI and federal client, reporting program performance and delivery status.
Lead project initiation and planning, translating requirements into implementation plans with defined schedules.
Manage contractor resources, oversee daily execution, and ensure deliverable quality.
DMI is a leading provider of digital services and technology solutions, focusing on end-to-end managed IT services for public sector and commercial clients. The company is recognized as a Top Workplace with a culture centered on values like integrity, accountability, and collaboration.
Own customer relationships and drive renewals and growth across your book of business.
Monitor adoption and train customers to maximize value from the GovDash platform.
Collaborate with product and engineering teams to share feedback and improve the product.
GovDash helps businesses win and deliver government contracts with an AI platform for the full contracting lifecycle. The company has raised $42M and its customers won over $5B in contracts, fostering a collaborative and supportive culture.