Source Job

• Provide first-level support for software applications, troubleshooting user-reported issues.
• Maintain accurate service records and deliver responsive customer service.
• Coordinate with technical teams to escalate complex problems and ensure timely resolution.

VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.

• Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
• Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
• Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.

Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.

• Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
• Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
• Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.

• Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
• Accurately document client issues and escalate to Engineering as needed.
• Mentor new team members and support Level 1 agents with guidance.

Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.

• Provide phone, remote, and desk-side technical support for network connectivity.
• Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
• Troubleshoot network systems and coordinate with onsite staff and vendors.

Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.

• Coordinate and validate IT asset management purchases and inventory across ODHS/OHA.
• Provide technical consultation, training, and support for IT hardware, software, and licensing.
• Track and produce metrics related to IT asset management and lead assigned projects.

Oregon Health Authority (OHA) is the state agency focused on public health and health equity in Oregon. As part of Oregon state government, which employs over 40,000 people, OHA values diversity and inclusion in its workplace.

• Handle inbound and outbound calls in a call center environment while providing excellent customer service.
• Assist clients with account access issues, including password resets and ID reactivation.
• Escalate unresolved issues to higher-level support and document all troubleshooting steps.

Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.

• Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
• Own the support queue, set the standard for response and quality, and mentor support staff.
• Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.

Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.

• Normalize and rationalize 18K+ software models, distinguishing applications from IT components.
• Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings.
• Configure ServiceNow SaaS License Management and build integrations to feed usage data.

Phizenix helps organizations optimize software asset management and SaaS licensing through ServiceNow solutions. The company fosters a results-driven culture and offers contract-based remote opportunities.

• Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
• Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
• Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.

• Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
• Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
• Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.

Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.

• Serve as the primary technical point of contact for day-to-day IT support, administering Google Workspace, Slack, and hardware procurement.
• Manage network infrastructure, identity access controls, endpoint protection, and backup processes.
• Document systems, support new locations, and provide end-user guidance on security and tools.

Whip provides technology support services for automotive and collision repair operations. It engages independent contractors for IT services and operates in a fast-paced, growing environment.

• Support sales teams and customers with Microsoft solutions, providing recommendations that align with customer goals.
• Provide Microsoft Volume Licensing product, pricing, and program guidance to Account Managers and customers.
• Manage inbound support requests, stay current on Microsoft programs and trends, and position services offerings.

Connection is a Fortune 1000 global solutions provider that calms the confusion of IT, guiding the connection between people and technology. With a team of diverse backgrounds and experiences, they offer a supportive culture that values innovation and fresh thinking.

• Provide expert functional support to the Army Contract Writing System (ACWS) as a Tier 2 Service Desk agent, investigating and resolving incidents.
• Triage tickets in ServiceNow, maintain expert knowledge of ACWS and federal contracting, and manage tickets to meet service level objectives.
• Communicate with end users empathetically, escalate issues to Tier 3, and contribute to knowledge base articles and continuous improvement.

LMI is a digital solutions provider accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results and driving lasting value.

• Operate, maintain, and enhance enterprise business applications across Windows and RHEL environments, including virtualized and AWS-hosted systems.
• Plan and execute system, database, and application upgrades while monitoring IT systems for availability and performance.
• Troubleshoot complex application issues, perform root-cause analyses, and support compliance with security and operational standards.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI delivers secure, efficient, and cost-effective managed IT services to public sector and commercial clients worldwide.

• Build a strategic bridge between IT teams and customers to improve service and protect OIG technical resources.
• Lead pre-discovery, discovery, ROI assessment, and roadmap development for software lifecycles.
• Support UAT, training, demos, and post-deployment feedback to drive satisfaction and future iterations.

Tier One Technologies provides IT services and support to direct U.S. Government clients, specializing in the law enforcement and OIG domain. The team culture emphasizes operational credibility, strategic collaboration, and customer advocacy.

• Handle IT support requests from internal end users, ensuring timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Manage and monitor internal IT assets to ensure accurate inventory records.

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.

• Process access, license, and entitlement requests within SLA in the ticketing system.
• Structure and maintain Okta entitlements for role-based and group-based access.
• Own license management, track SaaS utilization, and reclaim unused seats.

Power Digital is an AI-native growth firm that helps leading and emerging brands grow through strategy, creativity, and proprietary technology. It is a people-first company with a culture built on curious, ambitious, and accountable team members.

• Develop and maintain software supporting DoD waiver submission, review, routing, and disposition.
• Translate user and mission requirements into software designs, implementing workflow logic, validation rules, interfaces, and data handling.
• Conduct code reviews, testing, defect resolution, and coordinate with engineers, database personnel, administrators, and Government stakeholders on integration and deployment.

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) providing information technology and communications services. It prides itself on a strong company culture focused on people development, offering cutting-edge solutions with customers at the forefront.

• Troubleshoot, install, and maintain end-user hardware and IT infrastructure across sites.
• Respond to incidents via ticketing system and monitor alerts from system monitoring platform.
• Participate in on-call rotations and travel up to 40% to support manufacturing and retail locations.

Green Thumb is a cannabis company with manufacturing and retail operations across the US. We are a focused team that values learning, growth, and a hands-on approach to IT support.