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Role:
- Process access, license, and entitlement requests within SLA.
- Structure and maintain Okta group-based and role-based access.
- Own license management and partner with Operations on cost control.
Requirements:
- 2+ years in IT helpdesk, IT support, or identity/access support.
- Familiarity with Okta and spreadsheets for license reconciliation.
- Advanced English and availability overlapping US business hours.
KPIs:
- 95% of access requests fulfilled within one business day.
- Unassigned seats held below 5% per application.
- 100% of leaver access removed within 24 hours.
Power Digital
Power Digital is an AI-native growth firm that helps leading and emerging brands grow through strategy, creativity, and proprietary technology. It is a people-first company with a culture built on curious, ambitious, and accountable team members.