Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.
Manage recurring sales, SLA, and compliance reports for public sector contracts.
Analyze and validate data from multiple systems to ensure accurate submissions.
Investigate discrepancies and document controls to support audits and compliance.
NWN is an AI-powered technology solutions provider for North America's innovative public and private organizations, offering Intelligent Workplace, Cybersecurity, and Cloud solutions. The company employs over 1,200 experts and is recognized as a 'Best Place to Work' with a customer-obsessed culture.
Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
Collaborate with stakeholders to implement ServiceNow modules including Incident, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
Troubleshoot workflows, maintain technical documentation, and ensure compliance with security policies.
Edgewater Federal Solutions is a federal contracting company that provides information technology and mission support to government agencies. They support major national laboratory programs and foster a collaborative team environment.
Lead a data quality team overseeing hardware asset data cleanup and remediation in ServiceNow HAM Pro.
Establish governance standards, validate migration accuracy, and develop dashboards and metrics for leadership.
Collaborate with technical teams and stakeholders to ensure reliable asset visibility and compliance.
The company delivers IT asset management and data quality services for large-scale federal environments, including support for U.S. Veterans. It fosters a collaborative culture with remote work, professional development, and community involvement.
Transform complex datasets into actionable insights to support strategic decisions and operational performance.
Develop and maintain dashboards, reports, and visualizations using Power BI, Tableau, and Excel.
Collaborate with internal teams and government stakeholders to deliver data-driven insights and monitor key performance indicators.
Jobgether is an AI-powered job matching platform that connects candidates with employers. It focuses on efficient, objective recruitment and supports a remote work culture.
Design and maintain Power BI dashboards, reports, and data models to support business decision-making.
Develop and maintain Power Platform solutions using Power Apps, Power Automate, Power BI, SharePoint, and Microsoft 365.
Collaborate with stakeholders to gather requirements and translate business needs into technical solutions, integrating data from SQL, SharePoint, and Excel.
Link Solutions, Inc. provides IT services to government clients, including infrastructure operations, application development, and cybersecurity. The firm is quality- and compliance-focused, holding ISO and CMMI certifications, and emphasizes employee well-being.
Design, develop, configure, test, deploy, and maintain ServiceNow applications and technical solutions.
Build and enhance ServiceNow capabilities across ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, and workflows.
Collaborate with technical teams and stakeholders in an Agile environment to deliver secure, reliable, and meaningful public-sector solutions.
They are a mission-driven technology team delivering enterprise solutions that support a large U.S. Department of Homeland Security technology environment. They value technical excellence, continuous improvement, and meaningful public-sector impact.
Administer and maintain the ServiceNow self-service portal, service catalog, knowledge content, and ticket-routing rules to enhance Tier 0 capabilities.
Analyze service data to convert recurring incidents into reusable knowledge and automated resolutions, reducing avoidable tickets and improving customer experience.
Configure dashboards and reports to track self-service adoption, deflection, and routing accuracy, and coordinate with teams for controlled releases and testing.
Computer World Services (CWS) provides IT solutions and support for federal and DoD clients. The company values diversity and inclusion, offering equal employment opportunities.
Develop and execute test plans for ServiceNow applications using ATF and manual testing.
Perform functional, regression, and integration testing on ITSM modules like Incident and Change.
Collaborate with developers and stakeholders in an Agile environment to ensure reliable releases.
G2IT is an IT services firm that provides mission-critical federal IT modernization solutions. The company is a growing team of experienced IT professionals supporting a Department of War agency in a remote environment.
Design, develop, and maintain enterprise ServiceNow applications and integrations for a national laboratory.
Collaborate with analysts and stakeholders to translate business needs into technical solutions across multiple ServiceNow modules.
Ensure platform security, performance, and alignment with ITIL processes while supporting ongoing development.
This company partners with major national laboratories to deliver IT solutions in a mission-focused environment. It values collaboration and quality, supporting critical services with a small, specialized team.
Define and document a robust Configuration Management process, including policy, procedures, and CI lifecycle, modeled in Visio or comparable tools.
Design and build ServiceNow workflows in Flow Designer to support CI lifecycle, approvals, and data quality integrations.
Work directly with service owners to understand configuration data usage, shape the data model, and own CI data quality standards and automation.
Empower AI is AI for government, providing federal agency leaders with tools to elevate workforce potential and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Design and build data collection and reporting methodologies in SharePoint and Power BI.
Develop and maintain Power BI dashboards and publish quality reports for PMO and federal stakeholders.
Perform quality control reviews and analyze trends to recommend process improvements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, offering managed IT services to public and commercial clients. Recognized as a Top Workplace, DMI fosters a culture of integrity, ownership, customer focus, innovation, and collaboration.
Serve as the technical authority for CSM, ITSM, and ITOM architectures, ensuring alignment with platform strategy and standards.
Lead design and implementation of scalable, OOTB-compliant solutions with integrations across Azure, Datadog, and Tanium.
Provide technical direction to developers and admins, conduct design/code reviews, and support governance and operational excellence.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive, meaningful culture and innovative technologies.
Maintain and improve ServiceNow workflows supporting reliable federal IT service operations.
Develop and test Flow Designer automations with documented fallback and rollback paths.
Troubleshoot workflow failures, integrations, permissions, and data quality issues.
NetImpact Strategies is a digital transformation consultancy that partners with federal agencies to deliver solutions in cloud, automation, cybersecurity, and data analytics. With a collaborative culture and recognition as a Top Workplace for several years, the company emphasizes innovation and employee well-being.
Lead IT Capability Request analysis, requirements elicitation, and business/solution assessments for a federal agency.
Translate mission needs into epics, user stories, and acceptance criteria while supporting UAT and implementation.
Mentor analysts, establish requirements standards, and deliver executive-level reports and recommendations.
Provides enterprise IT consulting and support to a federal agency, specializing in requirements analysis, technology evaluation, and service delivery. A remote-first government contractor with an experienced team, it values mentorship, quality, and collaboration.
Lead client-facing data and analytics projects from discovery through delivery, managing scope, timelines, resources, and risks.
Translate business needs into clear functional requirements, user stories, and technical specifications for scalable analytics solutions.
Oversee dashboard and report development, data integration, and quality assurance to ensure solutions drive business decisions.
Collectiv is a boutique consulting and strategy firm specializing in Analytics, Planning and AI with Power BI and the Microsoft Data Stack. The company helps enterprises make better decisions and offers a fully remote culture with unlimited PTO and comprehensive benefits.
Designs and develops integrations between ServiceNow and third-party platforms using multiple languages and frameworks.
Acts as technical expert and advisor to drive consumption, adoption, and customer satisfaction.
Implements AI offerings like Virtual Agent, NLU, AI Search, and GenAI for customer outcomes.
ServiceNow provides an AI platform that helps 85% of the Fortune 500 automate workflows and drive business reinvention. The culture is AI-native and people-focused, with flexibility, trust, and equal opportunity emphasized.
Manage and prioritize data requests through ServiceNow, partnering with stakeholders to clarify requirements and timelines.
Write, execute, and maintain SQL queries across multiple databases to deliver accurate, timely, and business-relevant data solutions.
Identify opportunities to standardize and automate recurring requests through Power BI dashboards and scalable processes.
Genworth and CareScout help families navigate the aging journey by simplifying how people find, fund, and understand long-term care. The Fortune 1000 company, headquartered in Richmond, Virginia, fosters an inclusive culture of compassionate problem-solvers who value making a meaningful difference.