Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
Take ownership of customer issues from start to finish while collaborating with senior engineers.
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.
Lead and grow a team of Technical Support Specialists in the APAC region, shaping support strategies and operations.
Collaborate with Product, Engineering, and Customer Success teams to resolve escalated issues and enhance the customer experience.
Use data and metrics to drive decision-making, improve support processes, and ensure timely issue resolution.
Ashby is a B2B SaaS company that builds best-in-class products for hiring and recruitment. They maintain a culture of small, highly talented teams with a strong emphasis on ownership, thoughtful communication, and high-quality work.
Lead a team practicing continuous delivery and shape engineering culture.
Mentor, coach, and develop engineers using a growth framework.
Design and test software solutions while collaborating across teams.
ScriptRunner, part of The Adaptavist Group, is the market leader in automation and customisation for Atlassian tools like Jira and Confluence. They offer a remote-first culture with a focus on trust, flexibility, and generous benefits.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.
Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.
Lead and mentor team members on performance, soft skills, and case management best practices.
Manage onboarding, training, and process improvements to enhance team engagement and efficiency.
Handle sensitive escalations, conduct post-mortem reviews, and drive technical projects to resolution.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture, Twilio emphasizes connection, global inclusion, and diversity, making a global impact every day.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Lead and manage Tier 1 and Tier 2 support teams to ensure timely issue resolution.
Champion an AI-first support culture by driving adoption of AI-powered tools for faster, higher-quality customer support.
Monitor support metrics, provide mentorship, and collaborate cross-functionally to drive continuous improvement.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through innovative apps. We are a global, collaborative team focused on empowering eCommerce brands to accelerate growth, with a culture built on creativity and transformation.
Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Process incoming tickets and verify system data in the Engagement-CRM platform
Search logs (Kibana/OpenSearch) and use Browser DevTools for initial troubleshooting
Meet B2B SLAs and contribute to knowledge base by updating runbooks
GR8_TECH builds B2B iGaming platforms for operators who play to lead, delivering full-cycle tech designed to scale. With 1000+ people across locations and time zones, they power millions of active players and foster a culture of trust, ownership, and growth.
Design, develop, and implement high-quality solutions including architectural system design.
Facilitate customer discussions to discover key business and technical requirements and develop implementation plans.
Provide experienced guidance and recommendations to customers based on established best practices.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through reliable partnerships. With over 20 years of experience and partnerships with industry giants, the company fosters a collaborative culture reflected in a 4.7 Glassdoor rating.
Diagnose and resolve technical issues for customers, ensuring high satisfaction through effective communication and problem-solving.
Leverage expertise in integrations and APIs to troubleshoot complex issues and identify product improvements.
Collaborate with Engineering and Support teams to enhance documentation and enablement strategies.
Ashby is building enterprise software for talent leaders and recruiters to improve hiring processes. The company is well-funded, backed by Y Combinator, and has a small team focused on building a best-in-class product and customer experience.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Lead and mentor a high-performing software engineering team, driving technical direction and people development.
Partner with product and design teams to define roadmaps, prioritize backlogs, and deliver customer-focused solutions.
Promote engineering best practices, improve code quality and architecture, and support teams in solving complex technical challenges.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They process applications and share shortlists with employers, supporting remote-first work.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Set up and maintain voice & SMS support across multiple products.
Own day-to-day operations and manage BPO partners to ensure quality.
Analyze KPIs and customer feedback to drive continuous improvement.
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.
Own and improve the platforms powering customer experience operations, including Zendesk and Vitally.
Design and maintain automations, workflows, and integrations to reduce manual effort.
Collaborate with cross-functional teams in a distributed, asynchronous environment.
They are a partner company hiring through Jobgether, focused on customer experience operations. They offer a remote-first culture with global collaboration and a strong emphasis on autonomy and innovation.
Lead the Business Applications team, owning administration, integration development, and AI agent enablement across the company.
Architect and build integrations using Workato and AWS, and deploy AI agents on platforms like Glean and Claude to automate business processes.
Partner with cross-functional teams (GTM, Finance, Legal, Engineering) to drive scalability, operational efficiency, and self-service capabilities.
Horizon3 is a remote cybersecurity company that provides autonomous pentesting and assessment solutions via its NodeZero platform. It is a fast-growing startup with a culture of respect, collaboration, and ownership.