Junior L2 Technical Support Specialist for CRM Team

GR8_TECH

Remote regions

Global

Benefits

4w PTO

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Role responsibilities:

  • Receive and review tickets from operators, verify system data in admin panels, and guide support teams on standard configurations
  • Isolate incidents by searching logs (Kibana/OpenSearch) and inspecting frontend via Browser DevTools
  • Ensure SLA compliance, maintain ticket accuracy, and explain technical errors to clients

Qualifications:

  • 2+ years in B2B technical support with ticketing tools like Jira
  • Practical skills in log searching (Kibana/OpenSearch) and basic REST API understanding
  • Experience with Browser DevTools and notification delivery gateways

Work conditions:

  • Remote-first with coworking compensation and tech support
  • 20+ vacation days, unlimited sick leave, and paid parental leave
  • Benefits cafeteria with annual budget for sports, medical, mental health, home office, and languages

GR8_TECH

GR8_TECH builds B2B iGaming platforms for operators who play to lead, delivering full-cycle tech designed to scale. With 1000+ people across locations and time zones, they power millions of active players and foster a culture of trust, ownership, and growth.

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