Shape and advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps.
Lead and oversee the delivery of complex projects, ensuring alignment with best practices and client needs.
Develop and mentor team members, fostering a high-performance culture and driving consulting excellence.
Valiantys is a consulting firm specializing in enterprise service management, Atlassian solutions, and engineering productivity. They have an international and multicultural team focused on transformation and collaboration.
Lead the regional implementation and evolution of the ESM Practice strategy, driving consulting excellence and commercial performance.
Act as a senior advisor to strategic clients, overseeing complex engagements and ensuring delivery quality.
Accelerate the development and adoption of ESM and AI-enabled solutions across the region.
Valiantys is an Atlassian Platinum Solution Partner that delivers cutting-edge team collaboration and productivity tools. The company is a global innovator with a focus on enabling organizational success through technology and a culture of flexibility and growth.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Act as a strategic partner for customers, navigating complex business challenges through advisory-led professional services.
Lead design and deployment of modern automation and AI-native solutions to drive digital transformation.
Manage concurrent projects, ensuring delivery of measurable organizational change and customer value.
Smartsheet provides a cloud-based platform for work management, enabling teams to collaborate and automate workflows. With over 20 years in business, the company employs thousands and values innovation, inclusivity, and employee growth.
Generate and influence professional services pipeline by identifying customer needs and shaping services opportunities.
Lead consultative discovery to understand customer priorities and align services solutions to business objectives.
Develop account-level services strategies and influence complex enterprise opportunities balancing customer outcomes and commercial priorities.
Atlassian is a leading provider of collaboration and productivity software, including Jira and Confluence. With a global workforce, the company fosters a culture of innovation and customer success.
Use knowledge of Atlassian products to gather and analyse requirements, research and present solutions to clients.
Participate in pre-sales, defining scope and estimates for projects, and assist in solution design.
Install, upgrade, and migrate Atlassian applications and associated technologies, and implement custom solutions.
We are a global family of companies helping businesses be better by combining teamwork, technology, and processes, specializing in enterprise software and services across ecosystems like Atlassian, AWS, and Slack. We offer a remote-first culture, flexible working, and generous benefits including ample PTO and parental leave.
Administer Jira Software, Jira Service Management, and Confluence in a cloud environment.
Configure and support JSM service desk projects, manage user permissions, and build automation rules.
Provide user support, maintain governance, and contribute to platform hygiene.
HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, the company's Business Technology team powers the tools that keep HealthEdge running at scale.
Design, develop, and implement high-quality solutions including architectural system design.
Facilitate customer discussions to discover key business and technical requirements and develop implementation plans.
Provide experienced guidance and recommendations to customers based on established best practices.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through reliable partnerships. With over 20 years of experience and partnerships with industry giants, the company fosters a collaborative culture reflected in a 4.7 Glassdoor rating.
Drive the full sales cycle for WX service lines including agile transformation, ITSM, digital workplace, and AI-enabled work management.
Develop and maintain a pipeline at 3x quota target while building genuine partner relationships with Atlassian sales and channel teams.
Bring qualification discipline and a mutual close plan to every deal, ensuring accurate forecasting and pipeline reporting.
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, the company serves over 300 Fortune 500 clients and brings deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility.