Design, develop, and implement high-quality solutions including architectural system design.
Facilitate customer discussions to discover key business and technical requirements and develop implementation plans.
Provide experienced guidance and recommendations to customers based on established best practices.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through reliable partnerships. With over 20 years of experience and partnerships with industry giants, the company fosters a collaborative culture reflected in a 4.7 Glassdoor rating.
Administer Jira Software, Jira Service Management, and Confluence in a cloud environment.
Configure and support JSM service desk projects, manage user permissions, and build automation rules.
Provide user support, maintain governance, and contribute to platform hygiene.
HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, the company's Business Technology team powers the tools that keep HealthEdge running at scale.
Maintain proficiency in Atlassian toolsets, onboard customer applications, and respond to service desk requests.
Configure projects, permissions, workflows, and automate processes to improve customer efficiencies.
Communicate with customers and team members to deliver solutions and best practices, while recording work and time.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a trusting, remote-first culture and a focus on flexibility, they support their employees with generous benefits and a diverse, inclusive environment.
Drive customer onboarding, adoption, and ongoing usage of ScriptRunner products across a portfolio of small to medium accounts.
Proactively engage customers to ensure retention, satisfaction, and maximum product utilization.
Act as the voice of the customer, feeding feedback and feature requests to internal teams to shape product direction.
ScriptRunner is the market leader in automation and customization for Atlassian tools like Jira and Confluence, helping teams automate tasks. They are part of The Adaptavist Group, offering a flexible, remote-first culture with generous benefits and a focus on diversity.
Help customers install, migrate, configure, and adopt GitLab through technical delivery, training, and advisory services.
Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively.
Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Design, administer, and optimize Jira, Confluence, and Jira Service Management environments to support business and engineering teams.
Develop automation rules, scripts, and integrations with third-party platforms like GitLab, Slack, and Google Workspace to streamline processes.
Provide technical guidance, training, and mentorship to maximize adoption of Atlassian tools across the organization.
Our partner is a technology company focused on optimizing Atlassian ecosystems for business-critical operations. They foster a collaborative, innovation-driven culture with minimal bureaucracy, strong autonomy, and a remote-first approach.
Design, prototype, and build business solutions following best practices.
Test business solutions to ensure performance aligns with design specifications.
Develop and execute migration plans for business solutions across environments.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations. With nearly 4,000 employees, Hyland fosters an employee-centric culture with career development resources and inclusive workplace initiatives.