Director of Business & People Operations

Responsibilities:

• Own team utilization, capacity planning, and billability, maintaining the resource model and forecasting capacity.
• Build and manage the workforce planning model, serving as central resource for headcount strategy and team economics.
• Drive AI and automation adoption across operations, deploying systems to eliminate manual bottlenecks.

Success:

• Month 1: Deliver a written assessment of what's broken and a 6-month roadmap with stack-ranked priorities.
• Month 3: Rebuilt utilization and billability reporting that leadership uses weekly, with documented diagnosis of top operational problems.
• Month 6: A workforce planning model leadership uses for decisions, with at least two deployed AI workflows.

Qualifications:

• 5-8 years of operations experience with at least 3 years in agency, consulting, or professional services.
• Direct management experience, including coaching, setting expectations, and giving hard feedback.
• Proven experience shipping AI into an organization with sustained adoption.

Culture:

• Real impact at a growing company with remote flexibility and a real growth path.
• Direct CEO access and coaching toward becoming world-class at your function.
• Annual team trips and a supportive, no-assholes environment.