Act as a trusted technical advisor, driving long-term adoption of the Samsara platform through consultative problem-solving and proactive optimization of customer technical health.
Manage a portfolio of accounts with tailored success plans, mitigating risks and demonstrating technical ROI while collaborating cross-functionally with Sales, Support, and Product teams.
Leverage AI-powered tools to anticipate customer needs, personalize engagement, and deliver faster, more proactive outcomes across global enterprise customers.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights to improve safety, efficiency, and sustainability. As a recently public company, they foster a culture of rapid career development and are surrounded by a high-caliber team.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Own customer relationships post-signing, overseeing onboarding and adoption.
Proactively manage expectations, resolve issues promptly, and identify expansion opportunities.
Collaborate with integration engineers and implement accelerated ramp-up plans.
We provide cutting-edge AI solutions, including AI Agents, to help customers achieve their business objectives. Our culture is dynamic and supportive, with a focus on professional growth and collaboration.
Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, leveraging industry knowledge and best practices.
Provide hands-on support to internal teams, external partners, and customers during implementation of Talkdesk products.
Drive post-implementation success and customer adoption by providing strategic guidance and actionable recommendations.
Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.
Serve as a post-sales technical SME on complex product integrations and custom APIs.
Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
Enable the team by converting insights into documentation, playbooks, and tooling for reuse.
Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Guide customers through setup and go-live, ensuring they reach their first audit milestone.
Collaborate with founders, CTOs, and security teams to map goals to actionable milestones.
Own next steps when stuck, partnering with internal teams to keep the project moving.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and more for organizations worldwide. Backed by top investors, it serves over 4,000 companies in 75+ countries and fosters a remote-first, ownership-driven culture.
Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.
Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.
Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.
Become an expert in the RainFocus platform and train client admins on tools and processes.
Work with clients to identify business requirements, facilitate design workshops, and configure solutions.
Document requirements, communicate risks to project managers, and lead client solution calls.
RainFocus provides an event management platform for Fortune 500 companies to execute in-person, virtual, and hybrid events. The company is rapidly growing, well-funded, and offers a challenging, fun, and exciting culture.
Serve as primary technical contact and trusted advisor for enterprise customers.
Guide technical adoption plans and deliver hands-on guidance to maximize business outcomes.
Foster collaborative relationships with cross-functional teams to drive customer success.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across business processes. Trusted by over 700 organizations worldwide, it is fully remote and global, with a culture of innovation and inclusion.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Manage strategic client relationships and full client journey from sales to service delivery.
Coordinate with engineering to resolve technical issues and ensure high performance and availability.
Identify growth opportunities and lead cross-functional projects in a high-ownership role.
We are a technology-driven company serving demanding financial markets, offering infrastructure and hosting solutions. Our lean, collaborative remote environment values initiative and proactive problem-solving.
Bridge business and technical requirements to shape solution designs and position the platform for prospects.
Support Account Executives as a pre-sales technical resource for SMB opportunities.
Deliver structured product demonstrations and document technical requirements.
impact.com is the world's leading commerce partnership marketing platform, enabling brands to manage partnerships across the customer journey. With over 5,000 global brands and 350,000 partnerships, the company emphasizes authentic relationships and performance-based growth.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Lead technical discovery and solution design during late-stage sales for strategic clients, creating complex implementation plans.
Own technical implementation and optimization, serving as the primary technical contact for advanced issues.
Mentor junior engineers, drive process improvements, and use AI to automate recurring deliverables.
Rithum is the world's most trusted commerce network, providing an unmatched platform for brands and retailers to accelerate growth, optimize operations, and enhance margins. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a team that values smart risk-takers, collaboration, and work-life balance.
Lead client discovery sessions to identify business challenges, goals, and core value drivers.
Translate complex customer requirements into future-state architectures and roadmaps, delivering customized demos and POCs.
Address technical objections, respond to RFPs/RFIs, and partner with Account Executives to accelerate deal closures.
Twilio delivers communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. We are a remote-first company with a culture of connection and global inclusion, valuing diverse experiences.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.