Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Install, configure, and maintain Zabbix monitoring environments.
Administer Linux and Windows Server environments.
Provide Tier 2/Tier 3 infrastructure support and automation.
Anovia is an industry-leading technology outsourcing support provider specializing in telecommunications. With over 200 professionals worldwide, they service Fortune 500 and Fortune 1000 companies.
Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Manage ServiceNow queues and support carrier integrations and SIP trunking.
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.
Administer enterprise voice platforms (Cisco, Teams, Avaya, Five9) for provisioning and service requests.
Manage ServiceNow queues, tickets, and user workflows for telecom lifecycle activities.
Provide end-user support and collaborate with IT, vendors, and teams during Eastern business hours.
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Lead secure, reliable IT operations for clinical research sites and remote environments, managing enterprise networking, cloud services, and endpoint platforms.
Oversee network infrastructure including switching, wireless, firewalls, SD-WAN, and VPN, ensuring high availability through monitoring and incident response.
Manage IT enterprise solutions like Microsoft Azure, 365, Intune, and JAMF, and implement AI-driven automation to streamline operations.
Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations and clinicians globally, the company is dedicated to ensuring everyone has the opportunity to understand their health and contribute to medical breakthroughs.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Manage and optimize Zendesk implementation and CS tech stack for performance and security.
Collaborate with cross-functional teams to automate workflows and ensure compliance.
Provide technical expertise and support to customer-facing teams.
Mercury is a fintech company that provides banking services for startups and tech companies. They are an equal opportunity employer with a diverse and inclusive culture, though company size is not specified in the posting.
Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
Provide high-level operational support and resolve escalated incidents
Monitor infrastructure capacity and ensure compliance with change management policies.
Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.
Administer Microsoft 365 services and maintain IT infrastructure including servers, networks, and security tools.
Support staff by troubleshooting technical issues and performing server administration.
Execute system and network design, documentation, and implementation ensuring high availability and security.
E2 Consulting Engineers, LP is a professional services firm established in 1988 specializing in engineering services including project engineering, design, federal base operations, gas pipeline construction, environmental consulting, and IT services. The company values safety, innovation, and collaboration, and operates with a small but growing team.
Research, audit, and clean up existing Avaya configurations for datacenter migration.
Administer Avaya Aura Communication Manager including dial plans, route patterns, and trunk groups.
Program and maintain VDNs, vectors, and hunt groups to optimize call routing logic.
BETSOL is a global IT services company that accelerates cloud transformation for enterprises using AI and cloud-native solutions. With offices in the US and India, it serves clients across 17+ countries and holds multiple engineering patents.
Manages and maintains IT infrastructure to ensure high availability, security, and performance.
Diagnoses complex hardware, software, and network issues and implements resolution.
Leads system upgrades, patches, and disaster recovery planning to protect data integrity.
US Anesthesia Partners is a large provider of anesthesia services across the United States. They focus on clinical excellence and operational efficiency, with a culture that prioritizes collaboration and patient care.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Provide L3 production support for NICE CXone contact center environments, including ACD, IVR, call routing, and digital channels.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog, and drive incident management and root cause analysis.
Collaborate with cross-functional teams to troubleshoot APIs, CRM, and cloud integrations while supporting deployments and automation improvements.
Miratech is a global IT services and consulting company that helps enterprises drive digital transformation. With nearly 1000 professionals across 30+ countries, it maintains a 99% project success rate and a culture of relentless performance.
Administer and support cloud infrastructure across AWS and GCP, including storage, rightsizing, monitoring, and lifecycle management.
Support identity and access management across Entra ID and AWS, including SSO, MFA, Enterprise Applications, and third-party provisioning.
Administer Microsoft Active Directory, Microsoft 365, Google Workspace, and manage devices with Intune, serving as an escalation point for incidents.
Edmentum is a tech-enabled learning solutions company dedicated to creating innovative, proven learning technology that ignites student potential. As a Remote First organization, we foster a culture of excellence, innovation, and customer satisfaction, committed to supporting educators and students.
Provide Tier I, II, and III troubleshooting for laptops, desktops, and peripherals across multiple platforms.
Administer Microsoft 365, Azure, Intune, and Active Directory to support a distributed environment.
Mentor junior staff and drive continuous improvement of support processes and documentation.
Our partner company specializes in providing high-level technical support and IT services. It offers a remote-first environment with opportunities for mentorship and professional growth.
You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
You will improve customer service quality by analyzing support data and coaching staff on best practices.
You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.
The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.
Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee 24x7x365 operational support, including on-call rotations, escalation management, and incident response.
Drive operational excellence through ITSM and ITIL-aligned processes, managing service health, SLAs, and continuous improvement.
Cision is the global leader in consumer and media intelligence, equipping PR and communications professionals with data-driven tools. It serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Provide first-line remote technical support for hardware, software, and enterprise applications.
Manage and triage support tickets using ServiceNow, ensuring SLA compliance and first-call resolution.
Assist with remote device provisioning, software deployment, and asset management in a distributed environment.
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.