Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Manage ServiceNow queues and support carrier integrations and SIP trunking.
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets accurately and manage dispatch of onsite resources.
Use ConnectWise to review and manage service tickets for the entire department.
Intelligent Technical Solutions provides managed IT services to businesses. They emphasize a strong cultural fit and offer benefits like HMO, paid time off, and training.
Provide second and third level technical support for Cisco Enterprise Collaboration infrastructure and endpoints.
Troubleshoot and resolve device problems for MSC customers and collaborate with other engineers.
Mentor and assist in management, testing, and deployment of new technologies.
ePlus is a technology solutions company that provides managed services and engineering-centric solutions. Their team is passionate, skilled, and driven to deliver solutions that make a real difference.
You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
You will improve customer service quality by analyzing support data and coaching staff on best practices.
You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.
The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.