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Responsibilities:
- Redesign legacy IVR systems into intuitive, customer-centric voice experiences.
- Develop intent models, utterance libraries, and conversation flows.
- Analyze call data to improve containment and task completion rates.
Qualifications:
- 6+ years in conversational design, voice UX, or IVR design.
- Strong NLU experience and understanding of turn-taking and repair strategies.
- Excellent communication and cross-functional collaboration skills.
Our Culture:
- Join an unstoppable team with a 99% project success rate and 30% year-over-year growth.
- Work from anywhere with a global, inclusive multicultural environment.
- Grow through certifications, mentorship, and internal mobility programs.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals across 25 countries, they maintain a values-driven culture of Relentless Performance and a 99% project success rate.