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Role Overview:
- Lead conversational AI product discovery and development at BMO Virtual Connect.
- Partner with business and technology leaders to deliver enterprise-grade AI experiences.
Responsibilities:
- Define technology requirements, manage initiatives, and support strategic execution.
- Monitor performance, produce reports, and build stakeholder relationships.
Qualifications:
- 5-7 years experience with conversational AI and contact center operations.
- Strong communication, analytical, and influence skills.
BMO
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.