Define the persona and voice system for Deepgram voice agents, ensuring coherence across use cases.
Design turn-taking, barge-in, and repair behaviors with ML and Engineering, tuning for real-time interaction.
Build conversational-quality evals and developer-facing guidance that establish best practices for voice agents.
Deepgram is the leading platform for the Voice AI economy, providing real-time APIs for speech-to-text and text-to-speech, enabling organizations to build production-grade voice agents. Backed by a recent Series C and processed over 50,000 years of audio, Deepgram is a growth-stage company with an AI-first culture where innovation and rapid adaptation are key.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.
Own end-to-end AI delivery projects across APAC, including discovery, design, deployment, and optimization.
Serve as a founding regional expert in conversational design, shaping scalable delivery frameworks.
Drive alignment with customer stakeholders and partner cross-functionally with ML, Data Science, and Product teams.
Cresta unlocks the true potential of customer experience using a unified AI platform with conversational agents and real-time augmentation. Backed by $270M from investors including a16z and Sequoia, the company is led by former Google AI leaders and powers top brands like United Airlines and Marriott.
Design, build, and maintain intelligent virtual agents using NICE Cognigy for digital chat and conversational experiences.
Develop and manage conversation flows, intents, entities, dialog logic, and handoff scenarios to live agents.
Configure and tune NLU models to improve intent recognition, accuracy, and customer experience.
EVERSANA creates and delivers next-generation commercialization services to the life sciences industry. With a global team of over 7,000 employees serving more than 650 clients, they foster a culture of diversity, inclusion, and innovation.
Build and validate customer solutions by designing prompts, conversation flows, and tool integrations.
Develop new agent capabilities and prototype solutions with platform engineers.
Drive customer outcomes through systematic testing and turning learnings into product improvements.
Attuned Intelligence builds AI-powered voice agents that automate patient access for community health centers and health systems. They are a fast-moving, mission-driven team focused on making care more accessible and equitable.
Analyze multi-turn conversation flows to reduce cognitive load and ensure concise answers.
Refine AI's calibration of trust between overconfidence and caution.
Develop specialized personas for tone-alignment across industries.
TELUS Digital builds intuitive AI by refining human-AI interaction. They have a global community of over one million contributors and emphasize flexible, remote collaboration.
Design conversational interfaces and AI-generated outputs that maintain Smartsheet's brand voice.
Co-create product content with design and product teams, using content strategies and audits.
Advocate for ethical, human-centric AI communication and stay current on UX trends.
Smartsheet is a work management platform that helps teams scale solutions and now unites people with AI agents. With over 20 years in business, it values innovation, diverse perspectives, and professional growth.
Own the design of AI features that enable trusted collaboration between users and AI within customer journey management.
Prototype constantly and talk to users to turn ambiguous problems into concrete, shippable experiences.
Establish design patterns that evolve the product's design language and raise the bar for AI experience design.
TheyDo provides an AI-powered journey management platform that helps large enterprises align around their customers. With a fully remote team of 100+ employees from 30+ nationalities across 27 countries, they foster a customer-led, people-first culture.
Audit multi-turn conversational UX to ensure AI maintains state and provides concise, actionable answers.
Analyze AI trust calibration to reduce overconfidence or over-caution in responses.
Develop personas and evaluate accessibility to make AI tone-aligned and truly global.
TELUS Digital builds intuitive AI by refining human-AI interaction and user experience. It leverages a global AI community of over one million contributors to train and improve AI models for major brands.