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  • Build and validate customer solutions by designing prompts, conversation flows, and tool integrations.
  • Develop new agent capabilities and prototype solutions with platform engineers.
  • Drive customer outcomes through systematic testing and turning learnings into product improvements.

API Integration Troubleshooting

20 jobs similar to AI Solutions Engineer, Customer Agents

Jobs ranked by similarity.

  • Define the persona and voice system for Deepgram voice agents, ensuring coherence across use cases.
  • Design turn-taking, barge-in, and repair behaviors with ML and Engineering, tuning for real-time interaction.
  • Build conversational-quality evals and developer-facing guidance that establish best practices for voice agents.

Deepgram is the leading platform for the Voice AI economy, providing real-time APIs for speech-to-text and text-to-speech, enabling organizations to build production-grade voice agents. Backed by a recent Series C and processed over 50,000 years of audio, Deepgram is a growth-stage company with an AI-first culture where innovation and rapid adaptation are key.

$100,000–$125,000/yr
US

  • Design, build, and maintain intelligent virtual agents using NICE Cognigy for digital chat and conversational experiences.
  • Develop and manage conversation flows, intents, entities, dialog logic, and handoff scenarios to live agents.
  • Configure and tune NLU models to improve intent recognition, accuracy, and customer experience.

EVERSANA creates and delivers next-generation commercialization services to the life sciences industry. With a global team of over 7,000 employees serving more than 650 clients, they foster a culture of diversity, inclusion, and innovation.

US

  • Design and build voice AI systems for real-time, conversational user experiences.
  • Develop and maintain AI orchestration layers, including agent workflows, state management, and system handoffs.
  • Build data pipelines that capture, transform, and surface insights from patient and member interactions.

Blooming Health is a mission-driven, venture-backed health tech company transforming the social care landscape by building an intelligent platform that helps people navigate and access resources for holistic well-being. They are a fast-moving, mission-focused team working to improve health equity.

US

  • Design and deploy AI agents that automate sales, operations, and support workflows.
  • Own technical delivery end-to-end, from architecture to production and post-launch improvements.
  • Work directly with clients to understand workflows and explain technical tradeoffs.

Stello is an AI transformation firm that partners with mid-market and enterprise companies to automate repetitive work with AI agents. They work across sales, operations, and customer support, deploying solutions inside existing client tools.

$76,200–$76,200/yr
Global 5w PTO

  • Build and deploy AI workflows and skills using AIVA
  • Integrate AI solutions with APIs, databases and enterprise systems
  • Rapidly build, test, demonstrate and refine solutions with clients

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes. The company serves clients in 20 countries across four continents and has 15,000 employees worldwide.

North America

  • Design and build production-grade AI agentic systems for web and chat experiences.
  • Architect agent workflows involving reasoning, tool use, retrieval, guardrails, and monitoring.
  • Build LLM evaluation systems and diagnose agent performance issues across prompts and tools.

Netomi is an agentic AI platform for enterprise customer experience, enabling automation for global brands. Backed by Y Combinator and Index Ventures, the company drives efficiency and higher quality experiences.

North America 3w PTO

  • Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools.
  • Build AI agent integrations with external systems such as APIs, databases, and CRMs to ensure seamless workflow integration.
  • Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI agent solutions.

Cresta builds a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experience channels. Born from Stanford AI Lab, the company has raised over $270 million from top investors and is led by AI industry veterans.

Global

  • Embed with customers to understand workflows, constraints, and success measures, then turn operational problems into technical plans.
  • Design, build, and deploy AI agents that integrate with customer tools, data, and business processes from prototype to production.
  • Measure real-world impact, iterate based on evidence, and share reusable patterns across deployments.

DehazeLabs transforms complex enterprise workflows into AI agents that operate in real-world environments. The company is a growing startup focused on applied AI, with a culture that blends engineering, product, and customer delivery.

$160,000–$165,000/yr
US

  • Design and build enterprise-grade agentic AI platforms and LLM-powered applications.
  • Define reference architectures for RAG pipelines, multi-agent orchestration, and enterprise integrations.
  • Implement observability, guardrails, and responsible AI practices for production deployment.

Brillio is one of the fastest growing digital technology service providers, partnering with Fortune 1000 companies on digital adoption. It employs world-class professionals known as 'Brillians' and has earned Great Place to Work® certification repeatedly.

US

  • Set the technical direction for AI engineering across the team: agent architecture patterns, evaluation methodology, deployment and monitoring strategies
  • Design the AI platform layer, including shared agent frameworks, tool integrations, and evaluation infrastructure
  • Work directly with clients on the most complex engagements, identifying new problem domains and ensuring production quality

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. With over 1,500 firms in 60 countries managing nearly $10 trillion in assets, Addepar fosters a culture of ownership, collaboration, and innovation.

US

  • Evaluate AI model performance through real-time, voice-based conversations by roleplaying assigned scenarios with two different models.
  • Compare model responses across five defined dimensions, identify error clusters, and select the stronger performer with a detailed rationale.
  • Maintain consistent conversational turns and voice recording to ensure fair, objective comparisons.

Innodata is a global data engineering company that enables responsible AI advancement by providing data, evaluation frameworks, and human expertise. With a 36+ year legacy, they deliver high-quality data and outcomes for AI builders and adopters.

$111,000–$180,000/yr
US

  • Own the hardest customer problems end-to-end, driving ambiguous challenges from prototype to production.
  • Design and deploy AI-powered workflows with appropriate controls for regulated environments.
  • Serve as a trusted technical advisor and contribute to a compounding knowledge base.

Workiva provides an AI-powered platform that unifies finance, risk, and sustainability on a single secure foundation. The company values meaningful challenges, collaborative teams, and helping organizations turn uncertainty into advantage.

Global

  • Design agent architectures for planning, reasoning, tool use, and memory integration.
  • Improve reliability on long-running tasks with failure recovery and evaluation systems.
  • Build loops for agents to improve with real use, balancing quality, latency, and cost.

Adaption builds AI systems that evolve in real-time, making them flexible and personalized. They are a global-first team focused on talent density and collaboration.

US

  • Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
  • Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
  • Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.

Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.

Global

  • Develop and deploy cutting-edge AI/ML solutions to enhance the platform and improve student learning experiences.
  • Design, develop, and optimize LLM-powered agentic systems and APIs for real product use cases.
  • Collaborate with senior engineers and contribute to evaluation frameworks and MLOps pipelines.

Interview Kickstart specializes in interview preparation and career transitions into high-demand tech fields like AI, ML, and Data Science. Over 17,000 tech professionals have been guided by current and former hiring managers to land coveted positions at companies like Google and Amazon.

$129,211–$178,250/yr
Canada

  • Lead the design and delivery of AI/ML systems, defining architecture and establishing engineering standards for agentic workflows.
  • Build and maintain RAG pipelines, agentic workflows, and production system prompts with eval and observability.
  • Mentor engineers and take end-to-end ownership of features, including debugging and hardening production systems.

Robots and Pencils designs AI systems for a human world, pairing engineering with creativity to ship production-ready AI in 30 to 45 days. They are a company where every role contributes directly to integrating AI into enterprise operations, with a culture that values ownership, craft, and measurable impact.

United States

  • Design, develop, and maintain AI agents and automated workflows to improve productivity and scalability across functions like Support, Sales, and HR.
  • Integrate AI solutions with enterprise systems using APIs and cloud platforms, ensuring strong governance and security.
  • Lead pilots, define success criteria, and report ROI metrics for AI initiatives, supporting change management and adoption.

Our partner company is seeking an AI Strategy & Enterprise Enablement Analyst to bridge AI, automation, and business transformation. They foster an inclusive, respectful, and collaborative culture.

US

  • Evaluate conversations between users and AI voice agents for content quality and prosody.
  • Rate each AI agent turn on a 1–5 scale and provide written justification.
  • Maintain consistent, well-reasoned ratings with strong attention to detail.

Welo Data provides AI services, specializing in data annotation and evaluation for machine learning models. As a global company, they offer freelance opportunities for detail-oriented contractors to support AI development projects.

Latin America

  • Build production Agentforce agents including topics, actions, grounding, guardrails, and evaluation harnesses.
  • Implement actions across Flow, Apex, prompt templates, and external APIs, grounding answers in Data 360.
  • Design guardrails against prompt injection and data leakage, and run evaluation and regression tests before changes.

AspenView Technology Partners builds high-performing nearshore IT teams for North American clients, focusing on innovation and efficiency. They are a people-first, purpose-driven company that believes great culture drives great outcomes.

  • Design, configure, and deploy Agentforce agents in Salesforce FSC to automate advisor workflows and client service.
  • Develop agent topics and integrate with MuleSoft APIs and external data feeds for extended functionality.
  • Implement Einstein features and test agent behavior to ensure compliance and performance.

Mariner is a wealth management firm offering financial advisory services. They are dedicated to professional growth, teamwork, and work-life balance with a diverse culture.