You will design the architecture for specialized subagents operating within live customer conversations, including technical QA, product expertise, and objection handling.
You will build routing and delegation systems that determine when to answer directly, invoke a subagent, or escalate to a human.
You will master the dialogue platform, train AI agents via prompting and fine-tuning, and document workflows to educate the team.
1mind builds autonomous customer experience software that deploys AI-powered 'Superhumans' to engage, demo, onboard, and support customers across the entire buying journey. The company offers a remote-first, fast-moving culture with ownership, autonomy, and impact from day one.
Design and build voice AI systems for real-time, conversational user experiences.
Develop and maintain AI orchestration layers, including agent workflows, state management, and system handoffs.
Build data pipelines that capture, transform, and surface insights from patient and member interactions.
Blooming Health is a mission-driven, venture-backed health tech company transforming the social care landscape by building an intelligent platform that helps people navigate and access resources for holistic well-being. They are a fast-moving, mission-focused team working to improve health equity.
Design conversational speech systems using Agentic AI and NLU for customer service automation.
Lead requirement gathering and client design sessions for contact center transformations.
Analyze interaction data to identify automation opportunities and drive data-driven experience improvements.
NeuraFlash, Part of Accenture, is a trusted leader in AI, AWS, and Salesforce innovation, redefining business through AI and technologies like Agentforce. They foster a culture of trust, flexibility, and collaboration, with over half of employees working remotely and a focus on celebrating achievements.
Design, iterate, and maintain system prompts and instruction sets for AI agents in enrollment, learning, and student support.
Build evaluation frameworks to measure agent accuracy, tone, and task completion using LLM observability tools.
Collaborate with product managers, learning designers, and university stakeholders to translate goals into agent behavior.
We are higher education's leading strategy, services, and technology partner, empowering universities to change the world. We foster an inclusive, dynamic culture with growth opportunities and equity.
Evaluate AI model performance through real-time, voice-based conversations by roleplaying assigned scenarios with two different models.
Compare model responses across five defined dimensions, identify error clusters, and select the stronger performer with a detailed rationale.
Maintain consistent conversational turns and voice recording to ensure fair, objective comparisons.
Innodata is a global data engineering company that enables responsible AI advancement by providing data, evaluation frameworks, and human expertise. With a 36+ year legacy, they deliver high-quality data and outcomes for AI builders and adopters.
Set technical direction for speech-model and decoder strategy across the team, guiding evaluation of state-of-the-art approaches.
Lead research, adaptation, and implementation of ASR/STT, speech-enhancement, and related audio models.
Improve the speech pipeline end to end, including decoding, endpointing, turn detection, and streaming behavior.
Dialpad is an AI platform for customer experience, built to resolve customer problems in real time across voice and digital. The company is backed by major investors like Andreessen Horowitz and serves market-leading brands, fostering a culture of curiosity and ambition.
Analyze production audio, transcripts, and speech-recognition outputs to identify conversational AI improvement opportunities.
Evaluate and optimize speech-recognition accuracy across accents, dialects, and languages using metrics like word error rate and intent recognition.
Develop intents, entities, training phrases, and evaluation frameworks to enhance conversational experiences and automation effectiveness.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With coverage across 5 continents and operations in 25 countries, the company has a culture of Relentless Performance with a 99% project success rate since 1989.
Develop multi-agent architectures using CX Agent Studio and programmatic Code Agents with Python/TypeScript.
Write custom code tools, tool callbacks, and leverage GECX engineering CLI for automated workflows.
Program enterprise integrations and automate quality evaluation via CI/CD pipelines.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience. They have 1,800+ employees and are part of TTEC Holdings, with a culture focused on employee experience and diversity.