You will design the architecture for specialized subagents operating within live customer conversations, including technical QA, product expertise, and objection handling.
You will build routing and delegation systems that determine when to answer directly, invoke a subagent, or escalate to a human.
You will master the dialogue platform, train AI agents via prompting and fine-tuning, and document workflows to educate the team.
1mind builds autonomous customer experience software that deploys AI-powered 'Superhumans' to engage, demo, onboard, and support customers across the entire buying journey. The company offers a remote-first, fast-moving culture with ownership, autonomy, and impact from day one.
Design and implement omnichannel customer experience strategies using AI-powered workflows to automate research synthesis and journey analysis.
Lead cross-functional initiatives to align CX initiatives with business objectives and drive measurable growth.
Apply advanced research methods, journey mapping, and predictive analytics to create detailed personas and actionable insights.
ELEKS is a software development and product design company that helps businesses deliver innovative digital solutions. The company has a global team and focuses on building high-quality, scalable products with a collaborative culture.
Own end-to-end AI solution delivery inside ORA, from design to deployment with measurable success metrics.
Design AI workflows across the call lifecycle, including pre-call briefs, in-call guidance, and post-call grading.
Partner with RevOps and QA to close the loop, raise the technical bar, and stay current with emerging AI tooling.
HighLevel is an AI-powered all-in-one white-label sales & marketing platform that empowers agencies and businesses to drive growth. With over 1,500 team members across 15+ countries, we operate a remote-first environment with a culture rooted in creativity and collaboration.
Own the end-to-end roadmap for the customer-facing conversational AI agent across chat and voice.
Drive design daily, working hands-on in Figma to produce flows and wireframes.
Partner with enterprise clients to shape requirements and maintain quality standards.
Hopper is a travel platform using data and ML to offer fintech products and travel booking, plus B2B solutions via Hopper Technology Solutions. With over 120M app downloads and $750M raised, it fosters an entrepreneurial culture with small, dynamic teams.
Partner with leaders to analyze business workflows, identify inefficiencies, and design data-driven solutions using AI and automation.
Build AI assistants, dashboards, and automated workflows to improve customer experience and operational performance.
Measure business impact through metrics like time saved and increased productivity while promoting responsible AI use.
Quest Analytics improves provider network management with innovative technology. With 90% of America's health plans using their tools, they offer a collaborative culture and workplace flexibility.
Lead the Experience Design practice, building a differentiated consulting capability that connects human-centered insight with business strategy.
Advise senior executives on experience-led transformation, shaping complex opportunities across strategy, design, and technology delivery.
Drive commercial growth by shaping strategic pursuits, converting advisory engagements into implementation opportunities, and building trusted client relationships.
3Cloud is a technology consulting firm that helps clients design and implement digital experiences. They foster a culture of experimentation, collaboration, and direct feedback, with a focus on growth and collective success.
Engage with C-suite to define and lead enterprise-wide AI and agentic transformation programs.
Architect AI-agentic workflows, drive cloud migration to NiCE CXone, and lead change management.
Build business cases, roadmaps, and executive materials to deliver measurable outcomes.
NICE Ltd. provides software used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees in 30+ countries, NICE is a market leader in AI, cloud, and digital innovation.
Define and articulate design vision for Flex's most critical product initiatives, ensuring alignment with business goals and user needs.
Own the design process end-to-end on flagship initiatives, from research through prototyping and final execution.
Collaborate with cross-functional teams and advocate for design thinking at all levels.
Flex is a growth-stage FinTech company that enables renters to pay rent on a flexible schedule. The company has a dynamic team with employees across the US, Australia, Canada, and South America, and is focused on building an inclusive culture.
Develop and communicate a clear product vision and strategy for Conversational AI, ensuring alignment with company goals and advancements.
Prioritize features and create a detailed roadmap based on customer feedback, market research, and business objectives, focusing on AI accuracy and scalability.
Collaborate cross-functionally with Engineering, Data Science, Sales, and Customer Success to drive execution and deliver innovative AI solutions.
LivePerson is a leader in trusted enterprise conversational AI and digital transformation. A publicly traded company (NASDAQ: LPSN), it powers nearly a billion conversational interactions monthly and was named the #1 Most Innovative AI Company by Fast Company.
Define the AI agent's requirements by gathering and documenting client-specific FNOL scheduling rules, workflows, and edge cases.
Drive execution with the engineering team, translating ambiguous inputs into clear specifications and keeping delivery unblocked.
Test and validate the agent by designing test plans, reviewing outputs, and identifying failure patterns to ensure quality at scale.
Safelite is the nation's largest provider of vehicle glass repair, replacement, and recalibration services. The company operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states, serving over 11 million customers annually with an 88% Net Promoter Score.
Own product design end-to-end from problem framing through shipped product.
Design new interaction patterns for human-AI collaboration to help users understand and trust autonomous software.
Simplify complex workflows across configuration, integrations, and multi-step B2B product experiences.
We are building the next generation of revenue teams with our Autonomous Customer Experience platform. We are a small, fast-moving startup with a supportive and inclusive culture.
Lead discovery conversations and whiteboard workshops to map prospect workflows and AI workforce readiness.
Own solution design and multi-phase AI workforce roadmaps for flagship partners, including expansion opportunities.
Collaborate with Strategic Partner Directors and Trust pillar to present roadmap updates and business cases to partner leadership.
Humanity Labs is building the category-defining AI workforce company, offering AI-native solutions that map to enterprise operational needs. They pride themselves on urgency, agency, bias to action, simplicity, and relentless partner focus.
Design and apply evaluation criteria for consulting deliverables such as market analyses and financial models.
Assess AI-generated and human work, providing evidence-based scores and justifications.
Work independently in a remote, asynchronous environment to improve AI model reasoning.
They are an AI-focused organization improving the quality of AI outputs through expert evaluation. The work is fully remote and asynchronous, with an emphasis on independent problem-solving and collaboration with senior reviewers.
Join a brief, remote audio session with an AI moderator
Listen to automated prompts and respond out loud with your honest opinions
Provide candid feedback based on your personal preferences
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Develop digital-first strategies across brand, social, web, and emerging channels.
Translate customer objectives, market insights, and performance data into clear creative briefs and strategic recommendations.
Partner with Creative Leads, Designers, Copywriters, and Project Managers to develop compelling creative concepts.
Superside is the leading AI-powered creative company that helps over 500 ambitious brands get great creative concepts done at scale. With over 700 team members across 60+ countries, we are a fully remote, high-performance, low-ego culture.
Lead the development of comprehensive digital strategies and transformation roadmaps aligned with client business objectives.
Assess clients' digital capabilities and identify opportunities to improve customer engagement through digital transformation.
Serve as a trusted strategic advisor to senior client stakeholders and facilitate executive workshops.
Bounteous is a global AI services firm that helps organizations design, build, and scale AI-driven products and platforms. With over 5,000 team members worldwide, the company fosters a collaborative culture and is backed by New Mountain Capital.
Own the end-to-end guest discovery experience across search, maps, listings, and AI entry points.
Design transparent interfaces for AI-inferred information with intuitive correction paths.
Collaborate with product and engineering to ship high-quality improvements quickly.
This role is with a partner company operating a digital marketplace for booking experiences. They have a five-person design team and foster a fast-paced, collaborative culture focused on measurable outcomes and design excellence.
Design AI-powered user interfaces, workflows, and interactions across platforms such as desktop applications and collaboration tools.
Create high-fidelity prototypes, interactive mockups, and tangible demonstrations to communicate design concepts.
Conduct user validation activities, usability testing, and design iterations based on feedback.
This company is a partner organization focused on developing AI-powered enterprise solutions. The team is small to medium-sized, operating remotely across Canada, with a culture centered on innovation and collaboration.
Transcribe, tag, and annotate conversational data to train AI models.
Monitor and analyze conversational system performance to identify patterns and errors.
Collaborate with product and machine learning teams to improve data quality and workflows.
Jobgether uses AI-powered matching to review applications for partner companies. They are a recruitment platform that processes candidate data and shares shortlists with hiring employers.
Design AI-powered culture intelligence products from the ground up, including dashboards and data-rich experiences.
Shape product strategy alongside partners, owning the end-to-end design process from research to implementation.
Bring a consumer-quality visual sensibility to B2B software, using motion, illustration, and thoughtful interaction.
The company builds AI-powered products that transform organizational and culture data into actionable intelligence. It is a remote-first organization with a collaborative culture that values creativity and design craftsmanship.