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What You'll Do:
- Define the agent's requirements by gathering and documenting client-specific FNOL scheduling rules, workflows, and edge cases.
- Drive execution with the technical team by translating ambiguous inputs into clear specifications and keeping delivery unblocked.
- Test and validate the agent by designing test plans, reviewing outputs, and identifying failure patterns.
Qualifications:
- 4+ years of experience in product analysis, business analysis, or technical product management translating requirements into technical specs.
- Experience working directly with engineering teams to define, build, and test software or AI-driven products.
- Strong analytical skills for writing detailed requirements, test plans, and structured documentation.
What You Will Get:
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k, including 401(k) with company matching and medical coverage.
- Paid time off programs, company holidays, paid volunteer days, and up to $5,250 in tuition reimbursement per year.
Safelite
Safelite is the nation's largest provider of vehicle glass repair, replacement, and recalibration services. The company operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states, serving over 11 million customers annually with an 88% Net Promoter Score.