Implementation Consultant, Emergency Operations
Benefits
Unlimited PTO
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Job Summary:
- You will own the configuration, deployment, and customer enablement of First Due's field response modules.
- This role requires working knowledge of fire ground operations, incident command, pre-incident planning, and water supply.
- You will work with Core agencies in standard pairing with an Implementation Manager.
Key Responsibilities:
- Configure Pre-Planning, Responder, Hydrants, and Command modules to align with NFPA standards.
- Partner with the Implementation Manager to deliver milestones on plan and maintain project status.
- Surface product gaps and enhancement requests to the product organization.
Qualifications:
- Three or more years of customer-facing implementation experience in SaaS or equivalent fire agency experience.
- Strong public safety industry knowledge including fire ground operations and incident command.
- Familiarity with GIS and mapping concepts as applied to response data.
Benefits:
- Competitive pay, medical, dental, and vision coverage.
- Flexible PTO, 401(k), and technology stipend.
- Fully remote workplace with opportunities for advancement.
First Due
First Due provides fire and EMS agencies with end-to-end software solutions to prevent first responder injury or death. They are a fully remote company with a comprehensive benefits package and a focus on public safety innovation.