Technical Customer Service Advisor - 12 month FTC
Benefits
7w PTO
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Role Requirements:
- At least one year of telecom contact centre experience.
- Understanding of broadband delivery (ADSL, PSTN, FTTC, FTTP, VoIP) and home network troubleshooting (LANs, Wi-Fi frequencies, latency, DNS).
- Ability to run remote diagnostic line tests and work shifts including Saturdays.
Key Responsibilities:
- Manage issues like slow speeds, connectivity, Wi-Fi faults, noisy lines, billing, payments, and mobile troubleshooting (physical and eSIMs on 5G).
- Deliver award-winning customer service with first-call resolution across multiple channels.
- Achieve performance targets and maintain quality compliance.
What We Offer:
- £26,850 yearly salary plus performance-based bonus.
- 33 days holiday including bank holidays, with full training and equipment provided.
- Benefits include pension, life assurance, employee assistance, virtual GP, and enhanced family-friendly policies.
Utility Warehouse
Utility Warehouse provides utilities like energy, broadband, mobile, and insurance in one bill, aiming to simplify and save customers time and money. They are aiming to double in size and offer a supportive, inclusive culture with opportunities for growth.