Developer Success Engineer

The Role:

• Own the front line between developers using AgentMail and the team building it.
• Solve technical problems independently and understand what developers are trying to do.

What You'll Do:

• Debug API requests, webhooks, and integrations, reproducing issues to determine root causes.
• Resolve the large majority of issues independently without needing to pull in another engineer.
• Surface recurring patterns and inconsistencies across APIs, docs, and developer experience.

Who You Are:

• 2-6 years in technical support, developer experience, solutions engineering, or engineering.
• Comfortable reading API documentation, inspecting requests, and writing code to investigate issues.
• Clear, concise communicator with strong interpersonal instincts.

What This Role Isn't:

• Not traditional customer success or account management with endless check-in calls.
• You'll be expected to deeply understand the product and turn customer signal into product improvements.