Use effective industry skills to support innovative transportation services while exercising excellent customer service and identifying service deficiencies.
Assist in managing daily service of accounts, including recruiting, vetting, and credentialing service providers, and oversee field operations for client retention and growth.
Liaise between EverDriven, clients, and providers while monitoring local transportation to ensure compliance with contracts, policies, and safety regulations.
EverDriven partners with school districts to provide safe, reliable transportation for students who need it most, including those experiencing homelessness, living with disabilities, or outside traditional bus routes. The company uses a tech-powered, human-led model and emphasizes integrity, teamwork, and continuous improvement, with a culture guided by data and a commitment to raising the bar for students and families.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Answer inbound calls, identify customer needs, and generate quotes to convert leads into booked trips.
Use Zoho CRM and other platforms to manage leads, track communication, and ensure accurate data collection.
Work closely with Sales and Customer Success teams to meet sales goals and support trip management.
Global Charter Services, Inc. (GCS) is the holding company for BusBank, Buster, CorporateShuttle.com and FestDrive, providing bus charter services with over 20 years of experience. GCS is headquartered in Chicago with offices in New York City, and staff based in many US states, operating as a mission-driven startup with an 'all hands on deck' culture.
Coordinate vehicle releases and pickups by contacting body shops, vehicle owners, and insurance companies.
Maintain accurate records and documentation of all customer interactions and authorizations.
Meet daily performance targets of 100+ calls and 60+ live lots while ensuring professional service.
The company provides vehicle release and pickup coordination services for a variety of clients. It operates as a remote-first organization with a collaborative virtual team culture that emphasizes clear goals and consistent processes.