Account Manager, Southern California

Position Summary:

• The Account Manager collaborates with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely student transport within a designated territory.
• This role focuses on executing programs to improve service quality and productivity, reduce costs, and maintain the highest standards of customer service.

Responsibilities:

• Manage and oversee field operations including new client start-ups, client retention, and growing existing accounts.
• Maintain open communication channels with contractors, community officials, and agency staff while monitoring transportation performance against contract terms.
• Understand and follow safety rules established by regulatory bodies and client contracts, including proper handling of electronic Protected Health Information under HIPAA.

Requirements:

• Minimum education of a bachelor's degree or equivalent experience, with transportation or operations experience a plus.
• Strong professional communication and customer service skills, with the ability to work with diverse groups and multitask effectively.
• Valid driver's license with a good driving record, daily travel required, and successful completion of drug screen and background check.

Benefits:

• Comprehensive medical, dental, and vision insurance with virtual doctor visits at $0 copay.
• Company-paid life insurance and short-term and long-term disability insurance.
• Paid time off, paid holidays, paid time to volunteer, FSA, 401(k) with employer match, and employee assistance and discount programs.