Similar Jobs
See allCustomer Support Director
Circle of Greatness
US
Customer Support
Team Leadership
Process Optimization
Manager, Customer Support
Wrapbook
USA
Customer Support
Team Management
Data Analysis
Customer Support Team Lead
Property Leads
US
Customer Support
Communication
Problem Solving
Email Customer Support Team Lead
Jobgether
US
Customer Support
Team Leadership
Zendesk
New Business Team Lead
Partner Company
US
Leadership
Coaching
Customer Service
Role Overview:
- Lead and motivate a remote team of 8–12 Client Support Coordinators.
- Balance people leadership with operational oversight, coaching team members, and strengthening performance.
Requirements:
- At least 4 years of customer support experience with 2–3 years leading client-facing teams.
- Strong understanding of support metrics, with experience managing daily operations and escalations.
Benefits:
- Annual salary range of $60,000–$95,000 USD, plus medical, dental, vision, and other employee benefits.
- Remote work within the US, professional development opportunities, and an innovative AI-driven environment.
Culture:
- Collaborative culture that values diverse perspectives, continuous improvement, and customer-focused decision-making.
- Opportunity to develop talent, foster a remote culture, and make a measurable impact on service quality.
Jobgether
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.