Customer Service Representative Lead

Role Overview:

• This remote role serves as an escalation point and subject matter resource for complex customer issues.
• The lead coaches and mentors the service team while coordinating workflow and schedules.

Key Responsibilities:

• Investigates and resolves complex inquiries across all channels, documenting interactions and recommending solutions.
• Collaborates with service partners on root causes and provides performance feedback to management.

Qualifications:

• Typically requires an Associate's degree or equivalent and 3+ years of experience.
• Strong customer focus, problem-solving, and tech-savvy skills are essential.

Benefits:

• Medical, dental, vision, 401(k), pension, and life insurance.
• Paid time off includes vacation days and parental leave.