Customer Service Representative - Troubleshooting and Support

Job Description:

• Serve as the trusted expert for customers via phone, chat, or email, resolving product questions and troubleshooting issues.
• Determine warranty eligibility and appropriate resolutions based on company guidelines.
• Document interactions and maintain accurate service records.

Qualifications:

• High School Diploma or GED required.
• Strong verbal communication, active listening, and empathy skills.
• Basic computer proficiency and ability to learn new systems.

Additional Information:

• Fully remote position within the United States, with structured training and rotating schedules.
• Comprehensive benefits including health plans, 401(k) with company contribution, product discounts, and flexible time off.