Director of Customer Service Operations
Benefits
4w PTO
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About the Role:
- We are looking for a hands-on customer service and operations leader for Customer Success and Matching.
- You will lead managers and individual contributors, set priorities, and improve service, reporting, and ownership.
Key Responsibilities:
- Own service quality, capacity, and performance across Customer Success and Matching.
- Improve the end-to-end customer matching operation and Customer Success operations across channels.
- Lead, coach, and develop team leads and individual contributors, stepping in when needed.
What You Need:
- 10+ years in customer-facing operations with direct responsibility for service and performance.
- 3+ years in a people leadership role managing frontline individual contributors and managers.
- Experience building or improving service operations and using automation to gain measurable results.
What We Offer:
- Salary: $150,000 - $175,000 base with OTE up to $225,000 plus equity.
- Comprehensive benefits including medical, dental, vision, life insurance, 401(k), and parental leave.
- 18 days of PTO plus 10 paid holidays and a remote stipend.
Clever Real Estate
Clever Real Estate is a venture-backed proptech company helping homeowners buy, sell, and manage real estate, saving them thousands in fees. The team has helped over 200,000 homeowners, earned a 4.9 TrustPilot rating, and fosters a culture of ownership, growth, and excellence.