Director, Automation Operations
Benefits
4w PTO
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Operational Leadership:
- Own the health, performance, and accuracy of AI-powered member support experiences.
- Establish governance and continuous improvement rhythms for automation workflows.
Team Development:
- Build a scalable Automated Operations capability with defined roles and training paths.
- Mentor team members in low/no-code development and AI agent optimization.
Cross-Functional Partnership:
- Collaborate with Product, Engineering, and Operations to influence roadmap decisions.
- Translate business requirements into technical solutions that improve member experience.
HealthEquity
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.