Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.
Assess current-state service desk and contact center environments and design future-state support models leveraging AI, automation, and intelligent assistance.
Develop modernization strategies, business cases, and ROI models that demonstrate measurable cost savings and operational improvements.
Lead discovery sessions, prototype AI solutions, and support business development through proposals and executive presentations.
Our partner applies AI, machine learning, automation, and analytics to modernize customer and employee support environments for government and commercial clients. They offer a collaborative, innovation-focused environment with opportunities to work alongside experienced technical and mission-focused professionals.
Lead quality strategy and AI-enabled monitoring to shift from manual audits to real-time automated controls.
Own software and operational quality by partnering with Engineering and Product on test automation and release validation.
Drive process design and cross-functional accountability to reduce error rates by 50% within the first year.
PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers to get medication quickly and affordably. They are a dedicated team of people from a wide range of backgrounds, united by a focus on the patient experience.
Own the Marketing AI roadmap from idea through pilot, production, and operational handoff.
Establish AI governance frameworks covering brand, legal, privacy, and responsible AI.
Build and lead a multidisciplinary team to scale AI across marketing workflows.
The hiring company is building a center-led AI and automation function within its US marketing organization. It operates with a distributed-work model focused on flexibility, trust, collaboration, and inclusivity.
Own end-to-end Zendesk platform administration, governance, and continuous improvement.
Lead AI-enabled automation initiatives to streamline service delivery and improve efficiency.
Partner with stakeholders to optimize workflows, knowledge management, and user experience.
The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Drive the CEO's biggest priorities across strategy, finance, operations, and product to clear plans and delivered results.
Use data, financial analysis, and AI to sharpen decisions, improve workflows, and build lightweight tools.
Write crisp decision memos, run operating cadence, and remove blockers to keep teams accountable.
The company is a rapidly growing healthcare services and technology company focused on better care for underserved populations. Its culture is hands-on, AI-forward, and collaborative, with broad ownership and growth opportunities across strategy, finance, and operations.
Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.
A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.
Master Specialty Care's P&L mechanics and financial drivers to drive sustainable growth and margin expansion.
Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps and drive execution.
Build AI-native workflows and capacity models to scale clinical operations and improve quality and efficiency.
Spring Health is a global mental health company on a mission to eliminate barriers to mental health through an AI-native platform. It serves over 170 million people worldwide and fosters a culture of innovation, inclusion, and AI fluency.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Own a domain of company performance, from diagnosis and strategy to execution and measurable results.
Lead and develop a team of three to four, building management systems and operating cadences.
Partner with executives and cross-functional teams to drive strategic initiatives and AI investments.
The company operates at the intersection of strategy, operations, product, data, and technology, delivering measurable business outcomes. It is a mission-driven, remote-first organization with a focus on professional growth and direct executive exposure.
Shadow the Founder daily to map workflows and turn them into clear SOPs, checklists, and templates.
Build automations and AI workflows across tools like Slack, email, CRM, and project management.
Own project and executive support: track priorities, manage calendar and inbox, and coordinate with the part-time assistant.
Growthub is a creative agency that makes high-performing paid ad creatives, specializing in "stealth creatives" that feel like native social content. They run the full creative process in-house and have scaled clients past $1M/month in ad spend, working with brands like Shapermint and Obvi.
Lead internal AI strategy, adoption, and transformation initiatives across business functions.
Build and configure AI prototypes to validate business value before production deployment.
Manage the AI portfolio, governance, and data readiness to deliver measurable results.
The hiring company is a partner organization seeking a Director of AI Enablement to lead internal AI strategy and adoption across business functions. The culture emphasizes hands-on technical leadership, cross-functional collaboration, and responsible AI deployment.
Own end-to-end operating results for large institutional SFR portfolios, from listing to close.
Act as the daily operational counterpart to customers, running cadence, analysis, and escalations.
Launch new customers, markets, and programs while driving AI-powered workflows across the book.
Mainstay is the leading AI-native market intelligence platform for the single family rental industry. Founded inside Opendoor and backed by Khosla Ventures, this Series A startup values trust, ownership, and fast-moving innovation.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Lead AI, automation, data, and technology initiatives to improve operations, reporting, and firm performance.
Support forecasts, KPIs, dashboards, and analyses that deliver actionable business insights to leadership.
Partner with market leaders to align resources, improve processes, and advocate for consultants through staffing and development.
Bridgepoint Consulting is a management consulting firm that helps companies throughout their business lifecycle with finance, technology, and risk/compliance services. It is an Addison Group company with a team-oriented culture that values diverse perspectives and empowers individuals.
Build and run automations that reduce routine work across operations, communications, and research support.
Help researchers and operations staff use frontier AI models effectively through onboarding, coaching, and shared infrastructure.
Prioritize automation projects by expected value and maintain Epoch's portfolio of AI tools and integrations.
Epoch AI is a research institute investigating trends in machine learning and the economic consequences of AI. The team is small, mission-driven, and committed to building an inclusive, supportive community.
Translate senior leadership decisions into coordinated action and track execution.
Surface consequential questions, emerging risks, and conflicts early, ensuring the right leaders address them.
Own and improve the senior leadership team's operating rhythm, from priorities to commitments.
Thumbtack is the one app for taking care of and improving your home, offering personalized guidance, AI tools, and a best-in-class hiring experience. With over 300,000 local service businesses, Thumbtack's culture emphasizes craftsmanship, making an impact, and embracing diversity.