Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead and mentor a blended Quality Engineering team, modernizing testing tools and processes.
Design and evolve a scalable automation framework and AI-enabled quality workflows.
Partner with Product, Engineering, and DevOps teams to shift-left quality and improve release readiness.
World Travel Holdings is the nation's largest cruise agency with nearly 40 travel brands, selling cruises, villas, and luxury travel services. The company has a people-focused culture, a strong commitment to remote work, and an emphasis on employee engagement.
Lead enterprise-wide quality strategy and compliance excellence, driving design, implementation, and continuous improvement of the PACE quality program.
Partner cross-functionally with Analytics, Compliance, and Operations to turn complex data into actionable insights and elevate quality.
Oversee Quality Operations teams, regulatory reporting, and corrective action plans to ensure participant safety and readiness.
WelbeHealth serves communities' most vulnerable seniors through PACE programs, focusing on participant-centered care. The company values pioneering spirit and offers a collaborative culture with comprehensive benefits and a commitment to diversity and inclusion.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Lead and grow the AI Transformation engineering team, owning delivery, quality, and operational health.
Guide architecture of agentic AI systems and set engineering standards for security and compliance.
Partner with business units to align engineering delivery with business outcomes and track KPIs.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar and energy-efficient upgrades. With over 1 million homeowners served and $30 billion in financing since 2018, they support a collaborative culture and are dedicated to positive environmental impact through their nonprofit, GivePower.
Lead the design and development of the organization's agentic AI operating system, ensuring scalable and secure foundations.
Define engineering standards and operating models, partnering with product, data, and business teams to align with strategic priorities.
Oversee engineering teams in building reusable platform services, drive modernization, and monitor operations for continuous improvement.
Novartis is a global healthcare company focused on improving people's lives through innovative science and medicines. With a large, diverse team, they foster a culture of collaboration, learning, and inclusion, committed to delivering breakthrough treatments to patients worldwide.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.