Define and drive the provider experience strategy to help providers build thriving, sustainable practices within the networks.
Lead provider support operations, improving speed, quality, and effectiveness while expanding self-service and AI-enabled support.
Build scalable programs that strengthen provider engagement, retention, and performance across the organization.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The AI-native platform reaches more than 170 million people worldwide through leading employers, health plans, and partners, and the culture values human judgment and AI fluency.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Use data-driven insights to drive strategic change and optimize workflows for the revenue cycle management team.
Collaborate with cross-functional teams including Product, Engineering, and Operations leadership to improve efficiency and scalability.
Lead and coach a remote team of up to 20 employees, fostering a winning team culture and managing performance.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. Alma, a Spring Health Company, simplifies access to high-quality, affordable mental health care, with over 20,000 therapists in its network and recognized as one of Inc's Best Workplaces.
Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Own the strategy and roadmap for product team tools and workflows, including Aha!, Confluence, and Pendo.
Build and manage the product analytics stack and enablement programs for PMs.
Define operational metrics, partner with engineering, and manage the APM team.
SaiSystems Health is a healthcare IT company focused on improving product delivery through operational excellence. They are a growing organization that values systems thinking, data-driven decision-making, and mentorship, fostering a culture of continuous improvement.
Master Specialty Care's P&L mechanics and financial drivers to drive sustainable growth and margin expansion.
Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps and drive execution.
Build AI-native workflows and capacity models to scale clinical operations and improve quality and efficiency.
Spring Health is a global mental health company on a mission to eliminate barriers to mental health through an AI-native platform. It serves over 170 million people worldwide and fosters a culture of innovation, inclusion, and AI fluency.
Lead cross-functional governance programs with executive visibility, feeding C-suite and Audit Committee reviews.
Design and stand up the Carrier Operations & Governance operating model, cadences, runbooks, and enablement content.
Own the Run-the-Business engine, facilitating OKRs, operational forums, and data-driven reporting.
Twilio is a cloud communications company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Partner with Zip's US CEO to shape strategic priorities and drive execution for the US business.
Apply top-tier consulting and operational expertise to solve complex, enterprise-level challenges.
Lead cross-functional initiatives, align senior leaders, and build metrics that matter.
Zip is a digital financial services company offering point-of-sale credit and digital payment services. With operations in Australia, New Zealand, and the US, Zip fosters a values-led culture focused on customer first, ownership, collaboration, and innovation.
Lead and develop a high-performing team of product managers and designers, building shared standards and rituals.
Partner with engineering, data science, and state engagement to drive cross-functional trust and adoption.
Set strategic direction and modernize workflows with AI-assisted practices to deliver impact at scale.
Recidiviz builds technology to help government leaders safely reduce incarceration and improve outcomes for people in the criminal justice system. The fast-moving nonprofit works with over 20 state partners, touches nearly half the country's incarcerated population, and values kindness, humility, and mission-driven collaboration.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Own member growth and hit enrollment targets across Maven's core business as the cross-functional control tower.
Build and scale the enrollment engine from eligible population to activated member across launches and acquisition.
Lead central operations, strategy & ops, and AI enablement to raise analytical rigor and operational discipline.
Maven Clinic is the world's largest virtual clinic for women and families, offering end-to-end healthcare programs through employer and health plan partnerships. Founded in 2014, it has raised $425M and earned numerous awards for its innovative, mission-driven culture.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Drive operational excellence across utility-scale battery storage assets, developing scalable processes and systems.
Lead Sitetracker implementation and optimization for post-COD operations, translating complex requirements into workflows.
Apply AI tools to improve documentation, reporting, and process automation, while coordinating cross-functional teams.
We are a partner company specializing in utility-scale battery energy storage, driving operational excellence across a growing portfolio. We foster an inclusive, collaborative environment supporting professional growth and career development.
Own daily execution of the chase queue, monitoring retrieval rates and AID ownership across roughly one million annual chases.
Oversee AI-enabled voice agent performance and adjust workflows to improve retrieval yield while reducing provider abrasion.
Manage staffing models, capacity forecasts, and serve as the operational point of contact for the customer retrieval relationship.
Reveleer provides a unified platform for risk adjustment, quality improvement, clinical intelligence, and member management, helping health plans and provider organizations navigate value-based care. The company is trusted by over 80 customer organizations nationwide and combines regulatory expertise with human-in-the-loop AI to support documentation integrity and operational readiness.
Own a domain of company performance, from diagnosis and strategy to execution and measurable results.
Lead and develop a team of three to four, building management systems and operating cadences.
Partner with executives and cross-functional teams to drive strategic initiatives and AI investments.
The company operates at the intersection of strategy, operations, product, data, and technology, delivering measurable business outcomes. It is a mission-driven, remote-first organization with a focus on professional growth and direct executive exposure.
Own the AI platform strategy, architecture, and operations for enterprise-wide AI capabilities.
Build reusable components, connectors, and deployment pipelines for AI agents and automations.
Establish governance, security, and reliability practices for AI in a regulated healthcare environment.
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. The company is rapidly expanding and fosters a mission-driven, people-centered culture.
Lead AI-assisted development as an ongoing experiment, adopting shared standards and building the team's discipline around clear context and human judgment.
Build, grow, and retain a strong engineering team while managing complex cross-team programs and holding tight to launch delivery deadlines.
Own reliability, cost, and change leadership, ensuring operational excellence and smooth transitions during reorganizations or acquisitions.
Sphera provides enterprise software and services that help companies manage and optimize their environmental, health, safety, and sustainability. They are a rapidly expanding team backed by Blackstone, guided by values of customer centricity, accountability, and collaboration.