Set enterprise policy and governance frameworks for Twilio's global telecom carrier and supplier ecosystem.
Perform in-depth analyses and build analytical infrastructure to monitor supplier compliance and risk at scale.
Own the Risks & Opportunities narrative for executive leadership and Audit Committee, and manage QBRs and risk reviews.
Twilio is a communications platform serving hundreds of thousands of businesses and empowering millions of developers. The company fosters a remote-first, inclusive culture with a global team.
Own end-to-end operation of the Comparion Advantage Program, including partner strategy, compensation, and performance metrics.
Collaborate with internal stakeholders, including regional leadership and agents, to align program with growth objectives.
Leverage data-driven insights and dashboards to drive decision-making and optimize referral quality and production.
Comparion, part of Liberty Mutual, manages a field partnership program that connects insurance agents with external partners to generate new business. The company values inclusion and offers comprehensive benefits, flexible work arrangements, and professional development opportunities.
Own R&D's narrative for executive reviews and board updates, turning complex technical work into actionable insights.
Lead strategic projects and planning cycles, including annual/quarterly planning and mid-year retrospectives.
Design lean processes and automate reporting to reduce manual overhead across the R&D organization.
Twilio is a customer engagement platform that helps businesses build personalized communication experiences with developers. It is a remote-first company serving hundreds of thousands of businesses, with a culture grounded in connection, inclusion, and Twilio Magic.
Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Manage day-to-day operations for enablement programs, including intake, planning, scheduling, and launch readiness.
Administer and optimize enablement platforms, such as learning management and content systems, and maintain reporting on program adoption and impact.
Establish and maintain standard processes, templates, and governance for enablement content, and coordinate cross-functional stakeholders.
Maleda Tech is a technology company that provides enablement operations services. We're a small, agile team with a culture focused on efficiency and supporting field performance.
Drive a programmatic approach to enablement for global People Enablement Centers, leveraging the ServiceNow AI platform.
Design and execute a global training strategy supporting the full employee lifecycle, in partnership with PEC management.
Own new-hire onboarding programs and monthly quality audit programs to improve service delivery consistency.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
Lead cross-functional programs from planning through implementation and adoption.
Build stakeholder alignment across departments and leadership levels.
Drive accountability and execution across multiple initiatives simultaneously.
BHG Financial provides innovative financial solutions to high-earning professionals, small businesses, and institutions. The company has an award-winning culture centered on transforming employees into effective business leaders and is Great Place to Work® certified.
Lead program management across a portfolio of Alma projects, driving planning, timelines, and stakeholder alignment.
Flex across initiatives as priorities shift, bringing structure and clarity to ambiguous workstreams.
Drive progress against commitments, milestones, and service expectations while surfacing risks early.
Alma simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma was named one of Inc's Best Workplaces in 2022 and 2023.
Own project plans, timelines, milestones, and dependencies across ECD initiatives.
Coordinate cross-functional workstreams and keep projects moving toward deadlines.
Create executive-ready briefing materials, presentations, agendas, and pre-reads.
Codeword is a communication agency that helps brands create breakthrough comms, content, and community experiences. We’re a remote-first team of around 100 people, big enough to handle large-scale programs, small enough that you’ll have an impact on our culture.
Lead strategy, business planning, and continuous improvement for Health Coaching.
Drive cross-functional programs end-to-end with Care Delivery, Clinical, Finance, and Engineering.
Use data and metrics to identify opportunities, analyze processes, and communicate risks.
Omada Health is a virtual-first healthcare company focused on bending the curve of chronic disease. It has served over two million members and is a certified Great Place to Work with a collaborative, results-driven culture.
Lead program management across Alma projects: planning, timelines, stakeholder alignment, and follow-through.
Flex across initiatives as priorities shift, bringing structure to ambiguous workstreams.
Drive clarity on priorities and risks, improving processes for visibility and execution.
Alma simplifies access to high-quality, affordable mental health care by making it easy for therapists to accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma supports providers with tools to grow their practices sustainably.
Lead end-to-end delivery of CharterUP's largest cross-functional projects, from business case through close-out and retrospective.
Build foundational PMO standards, charters, governance cadences, and reporting processes for the new Enterprise Operations PMO.
Drive large-scale, time-critical client-facing mobilizations and hold cross-functional partners accountable without formal authority.
CharterUP is transforming the $365 billion global group transportation and mobility market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. As a hyper-growth, remote-first company with a tech hub in Austin, TX, they are backed by $60 million in Series A funding and trusted by Fortune 500 companies.
Drive key strategic initiatives across Samsara’s Security organization.
Partner with product security, engineering, and compliance teams to execute critical security goals.
Build and refine scalable processes while leveraging AI tools to streamline workflows.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. The company is a public, high-growth organization with a culture that encourages rapid career development and belonging.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Own complex programs across VoIP, cloud services, and customer-facing applications from planning to production.
Translate product and engineering objectives into clear plans, milestones, and measurable outcomes.
Coordinate execution across engineering, product, QA, and operations teams, driving issues to resolution.
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication and smart home security. They are a publicly traded company with a collaborative culture that values individual voices and provides competitive benefits.
Lead business operations and access strategy, including analytics on retention and network optimization.
Build a program-management engine for cross-functional launches and transformations.
Drive operational efficiency and workforce management, including forecasting and process improvements.
Octave is a modern behavioral health practice providing high-quality, accessible therapy through in-person and virtual clinics. The company is building a sustainable care system with a focus on equity, affordability, and effectiveness, while supporting providers and clients alike.
Oversee multiple interrelated projects and ensure their outcomes align with organizational strategy.
Establish program governance frameworks, roadmaps, and operating cadences for cross-functional teams.
Manage cross-project dependencies, risks, and issues while reporting progress to senior leadership.
Trend Health Partners is a tech-enabled payment integrity company that reduces healthcare waste by fostering collaboration between payers and providers through a shared technology platform. It is a dynamic, growing organization that promotes a collaborative and innovative work environment.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Own and operate a centralized intake process for all incoming requests and cross-functional asks.
Triage and qualify submissions, define intake standards, and ensure clean hand-offs to planning teams.
Build and maintain reporting on intake volume and continuously improve the operating model.
The organization is a cross-functional team focused on trust and defense, operating with a white-glove approach to service. The team is collaborative and values structured process and documentation.