Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Lead and develop a team of supplier relations specialists across APAC.
Negotiate with carriers and aggregators to optimize COGS and route quality.
Align with Sales, Product, and Operations to support APAC growth and compliance.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through APIs. As a remote-first company with hundreds of thousands of customers, we foster a culture of connection, inclusion, and global impact.
Lead financial diligence for complex, high-value carrier agreements and wholesale transactions across AMER.
Evaluate pricing, margin, commitments, and financial risk, and build deal models with clear recommendations.
Partner with Carrier Relations and stakeholders to drive deal approvals and improve financial guardrails.
Twilio is a cloud communications company that helps businesses deliver personalized customer experiences through APIs and software. It is a remote-first employer with a global team and a culture focused on connection, inclusion, and innovation.
Design and deliver major components of Twilio's carrier test and observability platform.
Build high-throughput data and alerting systems that turn telemetry into actionable signals.
Extend and harden production LLM systems for automated carrier troubleshooting with safe guardrails.
Twilio is a customer engagement platform that delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is remote-first, values connection and global inclusion, and has a vibrant culture where diverse employees make a global impact.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
Lead requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach.
Define acceptance criteria, test scenarios, and sign-off requirements to ensure technical delivery satisfies specific regulatory hurdles.
Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries. With a team of 400+ people across 60+ countries, they value trust, ownership, and freedom from bureaucracy.