Ensure customer adoption and success by providing advice, risk mitigation, and executive alignment.
Collaborate with sales, support, and engineering teams to manage accounts and drive growth.
Develop long-term relationships with stakeholders and deliver executive business reviews to maximize value.
nCino is a financial services technology company transforming the industry through bold innovation and relentless execution. They are committed to inclusion and equality, fostering a culture where employees can bring their authentic selves to work.
Oversee multiple interrelated projects and ensure their outcomes align with organizational strategy.
Establish program governance frameworks, roadmaps, and operating cadences for cross-functional teams.
Manage cross-project dependencies, risks, and issues while reporting progress to senior leadership.
Trend Health Partners is a tech-enabled payment integrity company that reduces healthcare waste by fostering collaboration between payers and providers through a shared technology platform. It is a dynamic, growing organization that promotes a collaborative and innovative work environment.
Drive clarity and consistency across Global GTM teams by operationalizing onboarding and everboarding strategies.
Curate and maintain centralized knowledge resources in partnership with cross-functional teams.
Support ongoing training initiatives and manage internal communications to reduce noise and increase clarity.
Constructor is the next-generation platform for search and discovery in ecommerce, built to optimize metrics like revenue and profit. Founded in 2019 by Eli Finkelshteyn and Dan McCormick, it is a US-based company with a passionate team that values empathy, openness, and continuous improvement.
Lead global end-to-end operational program management for flagship executive experiences including Davos and Exec Summit.
Build and maintain repeatable playbooks, manage budgets, and drive process improvements using AI-powered tools.
Coordinate cross-functional teams and deliver executive-ready communications and dashboards.
Stripe is a financial infrastructure platform that enables millions of businesses to accept payments and grow revenue. It is a large, mission-driven company focused on increasing the GDP of the internet, with a culture of ambition and innovation.
Lead end-to-end project lifecycle for strategic initiatives like Engage rollout and new launch preparation.
Drive change enablement by addressing operational challenges and directing team efforts to meet aggressive deadlines.
Manage cross-functional relationships and serve as liaison to proactively push projects forward.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published 35+ peer-reviewed studies, fostering a culture of clinical excellence and innovation.
Manage executive cadences, internal and external communications, and strategic programs to advance the Global Security Customer Engineering leadership team's priorities.
Drive meeting preparation, briefing docs, and cross-functional collaboration across GTM, marketing, and operations to deliver business outcomes.
Serve as deputy and proxy for the Global Security CE Leader, maintaining customer relationships and ensuring alignment across Cloud and Google.
Wiz is a cloud security company redefining security for the AI era by connecting code, cloud, and runtime into a single context. Now powered by Google, they are one of the fastest-growing startups, trusted by over 65% of the Fortune 100 and scanning over 230 billion files daily, with a culture that values world-class talent and innovation.
Leads a customer success program for a financial technology SaaS client.
Manages customer success professionals and drives sales performance and revenue growth.
Works with C-Suite stakeholders and oversees program finances and team development.
They provide customer success services for a SaaS client in the financial technology space. The company size and culture are not specified in the posting.
Lead strategic customer programs and executive steering committees for top accounts.
Own portfolio reporting, KPIs, budgets, and implementation methodology improvements.
Manage cross-functional delivery, project financials, and Sales partnership.
Bidgely is a Vertical AI company for the utility industry, delivering appliance-level energy intelligence via its UtilityAI Platform. It serves 50+ utility deployments with 50M+ meters, backed by 20+ patents and named a Fast Company Most Innovative Company.
Direct, coordinate, and lead enterprise-wide programs and complex projects from initiation through closure.
Oversee multiple related projects, establishing program governance and cross-functional alignment.
Drive change management, stakeholder engagement, and organizational readiness for sustained adoption.
Graham Packaging is a leading manufacturer of rigid plastic packaging for food, beverage, household, and automotive products. The company is a large global organization with a focus on innovation and strategic initiatives.
Lead complex, cross-functional programs from planning through delivery, establishing clear scope, timelines, and success metrics.
Coordinate multiple workstreams, manage interdependencies, and drive decisions to maintain momentum.
Facilitate executive readouts and influence senior stakeholders without direct authority.
The company is a technology firm focused on developing and scaling new business initiatives in the connectivity space. It values ownership, collaboration, and a bias toward action, operating with a cross-functional team in a rapidly evolving environment.
Partner with the Chief of Staff to translate the Vice Chair's priorities into a clear portfolio of programs across policy, public affairs, publishing, and external partnerships.
Design and run the team's operating rhythm, including planning, review, and decision forums, while owning programs end-to-end.
Build operational foundations and measurement approaches, spotting risks and dependencies across the portfolio to drive them to resolution.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. It is a large-scale company with a mission to increase the GDP of the internet, valuing passion, grit, and integrity.
Own and drive full lifecycle of international programs, from contract kickoff to operational deployment, managing scope, schedule, budget, and risk across multiple concurrent programs.
Serve as primary customer point of contact, building direct relationships and driving alignment across internal teams like Legal, Finance, Product, and Engineering.
Support pre-sale engagements by validating proof of concept scope and bringing operational perspective to deal reviews and proposals.
Tomorrow.io is the world's leading Resilience Platform™, combining space technology, AI, and weather modeling to provide forecasting and decision-making. Selected by TIME as one of the Top 100 Most Influential Companies, it empowers organizations like six of the top ten Fortune 500 companies to manage weather risks.
Collaborate with leaders to define release metrics and maintain dashboards for Commerce.
Drive cross-functional programs across Product, Engineering, CS, and Marketing to improve activation and retention.
Contribute to quarterly and annual planning and establish operational cadences for accountability.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization valuing speed and ownership.
Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.
Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.
Lead the operational health and scalable execution of the Community Connect program across Axon's U.S. customer base and growing international footprint.
Establish operating discipline for Program Coordinators to deliver consistent agency outcomes, including visibility into program performance, work-order health, and customer-impacting risks.
Serve as a program-level escalation resource, coordinating with cross-functional teams to remove blockers and drive resolution.
We are Axon, on a mission to Protect Life with our ecosystem of devices and cloud software for public safety. Our fast-paced, challenging culture is built on candor, care, and diverse perspectives, and we are committed to building teams that reflect the communities we serve.
Define and apply key operational metrics to assess the effectiveness of the Customer Success team’s activities and processes.
Drive initiatives to improve customer retention, adoption, and satisfaction, ensuring customers realize full value.
Lead, mentor, and develop a high-performing Customer Success team, aligning with company goals.
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. Since 2000, the company has grown to over 1,500 teammates and is certified as a Great Place to Work, with a culture focused on being connected, growth-minded, and customer obsessed.
Serve as the connective tissue between Product, Engineering, Clinical, and go-to-market teams to drive cross-functional initiatives.
Own the Product Operations roadmap, defining vision, priorities, and success metrics from the ground up.
Champion AI-forward tools and methodologies to enhance planning, development, and research workflows.
Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Founded in 2019, the company is venture-backed and mission-driven, partnering with employers and health plans to expand access to high-quality care nationwide.
Lead complex, cross-functional programs from planning to launch, managing scope, timeline, investment, and outcomes.
Build integrated program plans across Product, Engineering, Operations, and Commercial teams.
Establish program governance, manage risks and dependencies, and provide executive-level reporting.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. They have a team of 25,200 people across 32 countries and a people-first, inclusive culture.
Own end-to-end delivery of technology programs for credit and lending products.
Manage integrated program plans across engineering, product, risk, compliance, treasury, and operations.
Drive incident learnings back into design, test coverage, and runbooks.
Mercury is a fintech company building a digital bank for ambitious businesses. It fosters a diverse and collaborative culture, focusing on innovation and operational excellence.
Lead and develop the global Customer Success team across StarRez and College Pads, driving retention and renewal outcomes.
Own executive-level customer relationships and resolve complex escalations with cross-functional partners.
Improve the Customer Success operating model including segmentation, health scoring, tooling, and reporting.
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness, and revenue generation. Trusted by 1,400+ clients across 25+ countries, the company supports more than 4 million beds annually and blends global capabilities with personalized service.