Director of Customer Success
Remote regions
USBenefits
4w PTO
8w maternity
8w paternity
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What you’ll do:
- Define and apply key operational metrics to assess the effectiveness of the Customer Success team’s activities and processes.
- Drive initiatives to improve customer retention, adoption, and satisfaction.
- Lead, mentor, and develop a high-performing Customer Success team.
What we’re looking for:
- Bachelor’s degree and 10+ years in Customer Success with 5+ years in leadership.
- Strong expertise in operational metrics, KPIs, and playbook development.
- Familiarity with customer success platforms like Gainsight or ChurnZero.
What you’ll get:
- 18 days PTO, 11 holidays, and 16 hours of paid volunteer time off.
- Competitive healthcare, dental, vision, and 401(k) match.
- 8 weeks paid parental leave and other perks.
AvidXchange
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. Since 2000, the company has grown to over 1,500 teammates and is certified as a Great Place to Work, with a culture focused on being connected, growth-minded, and customer obsessed.