Source Job

• Own the operational engine for a ~70-person team, running analytics, enablement, and process design hands-on.
• Design and drive the internal training program and enablement initiatives for the onboarding team.
• Partner cross-functionally with Product, Support, and Sales to ensure seamless customer lifecycle.

Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.

• Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
• Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
• Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.

AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.

• Drive retention model ownership and operationalization to improve customer health and scalability.
• Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
• Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.

PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.

• Lead and develop a high-performing Customer Success team to drive retention and expansion.
• Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
• Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.

Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.

• Own overall Customer Success strategy, retention, and expansion targets with direct accountability for net revenue retention (NRR) and churn outcomes.
• Coach, enable, and support the Customer Success team while personally engaging with strategic accounts when additional leadership is required.
• Build and continuously refine scalable customer success playbooks, health-scoring frameworks, and lifecycle standards.

Our partner is a fast-growing B2B SaaS company offering a high-impact leadership opportunity. They operate in a profitable, high-growth environment with strong market momentum and a collaborative culture focused on impact and accountability.

• Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
• Define the strategic framework for core Customer Success metrics and drive executive reporting.
• Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.

AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.

• Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
• Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align customer success strategies with broader business objectives.

Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.

• Lead and develop Customer Success, Implementation, and Operations teams to drive customer adoption and retention.
• Oversee implementation experience and use data to identify trends and improve customer outcomes.
• Partner cross-functionally to represent the customer perspective and build a high-performance culture.

Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.

• Lead the client success function and shape strategies for adoption, retention, expansion, and long-term customer value.
• Develop high-performing teams, establish clear KPIs, and create scalable customer success processes.
• Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.

This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
• Build and lead the Account Management function from near-scratch to drive retention and expansion.
• Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.

Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.

• Lead customer success strategies for Acute and Payer segments, driving retention and growth.
• Build and manage a high-performing team of ~25, fostering executive relationships.
• Partner cross-functionally to optimize customer outcomes and revenue.

PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.

• Lead and grow a high-performing Customer Success team with clear structure and goals.
• Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
• Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.

Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.

• Lead the strategic segment customer success vision and execution across a high-performance team.
• Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
• Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.

NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.

• Own end-to-end project management for major division initiatives from planning through execution.
• Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
• Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.

OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.

• Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
• Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
• Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.

• Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
• Build, lead, and develop the Customer Success team, including Director-level leaders.
• Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.

• Lead and develop the global Customer Success team across StarRez and College Pads, driving retention and renewal outcomes.
• Own executive-level customer relationships and resolve complex escalations with cross-functional partners.
• Improve the Customer Success operating model including segmentation, health scoring, tooling, and reporting.

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness, and revenue generation. Trusted by 1,400+ clients across 25+ countries, the company supports more than 4 million beds annually and blends global capabilities with personalized service.

• Bring working knowledge of customer success and account management into Customer Success Operations.
• Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
• Partner with cross-functional teams on large and complex projects to support program delivery.

AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.